For Retirees

We are pleased to announce
2021 Virtual Open Enrollment
November 2, through November 20, 2020


*No changes? No Worries! Benefits will roll over!
*No Premium Changes
*No Plan Design Changes to medical, dental and life insurance plans
*Enhancement to Vision Option 3 ($30 copay for progressive lens)
*Online Enrollment through BenTek - 
*New Cigna cards will be issued - lookout for them in the mail
*Play the Pre-Recorded Open Enrollment Overview below
*Schedule and links to live, interactive Teams Meetings below
OE Presentation PreRecorded

Please note: If you are not currently participating in the City's medical, dental or life insurance plans, you may not elect to begin coverage at this time.  However, you may enroll in vision and legal coverages at this time, even if you are not currently participating.

We have improved our enrollment process by going online!  Beginning November 2, 2020, if you would like to make changes to your benefits, you may do so by visiting BenTek, our online benefits portal, at  For technical support, you may dial 1.888.523.6835. Physical enrollment forms will be provided upon request to the Office of Human Resources at 954.921.3216.

Important: If you intend to add any dependents, you must provide proper documentation to Human Resources. Enrollment cannot be processed without documentation proving a legal relationship/dependency.  Proper documentation includes birth certificates, marriage/divorce certificates, court orders, social security cards, and dates of birth.  Proper documentation must be uploaded to BenTek by Friday, November 20, 2020 at 5:59 PM, in order for dependents to be added.  Properly documented additions will be effective January 1, 2021.

 ***If you do not wish to make any changes for 2021, NO ACTION IS NECESSARY. ***

If you do not have access to a computer, you may request paper enrollment forms from the Office of Human Resources at 954-921-3216. Paper enrollment forms must be post-marked by November 20, 2020. 

Open Enrollment Supplemental Material available upon request:

  • 2021 Retiree Benefit Highlights Booklet and Rates
  • Schedule of Virtual Open Enrollment Presentations 
  • BenTek Enrollment Quick Guide
  • Medical/Dental Enrollment Form
  • Vision Enrollment Form
  • Preferred Legal Enrollment Form
  • Carrier Contact Sheet
  • Cigna's Telehealth Flyer
  • Cigna's Care Designation Flyer
  • Cigna's 90 Day Now Prescription Program
  • Cigna Summary of Benefits & Coverages for OAP and OAPIN
  • Medicare Part D Annual Notice

Medical, Dental, Vision, Legal and Life Insurance Benefits

Medical Insurance

The City offers retired employees and eligible dependents PPO Medical insurance coverage through Cigna.  Retirees have the option of enrolling into one of two plans:  

  • Open Access Plus In-Network (OAPIN)
  • Open Access Plus (OAP)

Dental Plans

The City of Hollywood offers retired employees and eligible dependents PPO Dental insurance coverage through Cigna. Retirees have the option of enrolling into one of three plans:

  • DPPO LOW Plan, which provides a $1,000 maximum benefit per year/per person
  • DPPO HIGH Plan, which provides for $2,000 maximum benefit per year/per person
  • DPPO BUY UP Plan, which provides for $3,000 maximum benefit per year/per person

Cigna Medical and Dental Services

Click  here  for directories for hospitals, clinics and medical groups to include urgent care centers, medical health services, specialty facilities for ambulatory surgical centers, clinical labs, dialysis, independent diagnostic testing facilities, physical therapy centers, rehabilitation facilities and skilled nursing facilities, other providers for advanced registered nurse practitioners, home health agencies, medical equipment and supplies, nurse midwives, and prosthetic/orthotic suppliers; and physicians not listed in the traditional network. 

Links to Cigna Websites - This site provides helpful information and tips on health and wellness issues and provides a forum to have general questions answered. - This is an online member self-service website you can access to review your benefits and check your claims.


VSP (Vision Services Provider) is an online based provider and does not provide ID cards. Employees can log on to to search for providers, view benefits and print ID Cards. Your social security number is your member ID. Retirees have the option of enrolling into one of three plans.  Note that Option 3 offers a signature network with no change in premium.

Retiree Life Insurance

The City offers a $5,000 Life Insurance policy to retired employees for $15 per month as administered by Symetra. This amount cannot be increased and there is no offering for dependent life insurance at this time.  You may visit for more information.

Symetra's Beneficiary updates can be made anytime throughout the year - online in BenTek ( or you may fill out the Beneficiary Designation* form return to the Office of Human Resources. You may request a copy of the Symetra Beneficiary Designation Form by contacting 954.921.3216.

***IMPORTANT NOTE: Symetra's Beneficiary Designation form is for Symetra Retiree Life Insurance only.  If you wish to update your Beneficiary with your Pension Plan, please contact your Pension Administrator.

Preferred Legal Plan

The City offers retired employees a Prepaid Legal Benefit as administered by Preferred Legal Plan, a local City of Hollywood organization.  Preferred Legal is a licensed legal expense organization that provides its members with full service and representation on all types of legal services for an affordable price of $9.95, including eligible dependents.  Types of services include:

  • Divorce
  • Traffic Tickets
  • Estate Planning
  • Bankruptcy
  • DUI
  • Immigration
  • Criminal Defense and more.

Preferred Legal Plan partners with IdentityWorks to provide identity theft protection and credit monitoring services at a low cost fee of $9.00 per person.

For more information on the Legal Plan or IdentityWorks Plan, contact Preferred Legal Plan toll-free at 888.577.3476 or visit

​Contact Information

For questions regarding Medical and Dental plan services, please contact Cigna's customer service @ 1.800.244.6224 (800 CIGNA24) or log in to

For questions regarding Vision services, please contact VSP customer service @ 1.800.877.7195.

For questions regarding Life Insurance benefits, please contact Symetra @ 1.800.796.3872.

For questions regarding Legal or ID Monitoring services, please contact Preferred Legal Plan @ 1.888.577.3476.

Please contact the Office of Human Resources at 954.921.3216 if you have questions or requests regarding:
  • Eligibility
  • Copies of Summary Plan Descriptions for any of the offerings
  • Copies of Enrollment Forms 
  • Copies of Supplemental Information

Online enrollment must be completed in BenTek 
by 5:59 PM on November 20, 2020,
for an effective date of January 1, 2021.