Utility Billing & Customer Service

Welcome to Utility Billing & Customer Service where you can pay your City of Hollywood utility bill, view your utility service rates and register for utility payment-related services. 
 
Service Interruption Due To Non-Payment
Please be advised if your water service has been interrupted for non-payment you must speak with a Customer Service Representative after you have paid to schedule service reconnection. Please call 954.921.3938 during normal business hours: Monday - Thursday, 7:00 am - 6:00 pm. City Hall is CLOSED on FRIDAYS  
  
Bills are considered delinquent on the 21st day after the bill date shown on the bill. If a bill remains unpaid, the service will be disconnected on the “cut-off date” indicated on your bill. Utility payments can be made by using one of the payment options found below

Effective November 3, 2016, the City of Hollywood will no longer mail delinquent notices to inform you that you are at risk of having your utilities services disconnected. Future delinquent notices will be sent through our automated phone system (IVR), by text and/or email to the contact information on file for your account. Please contact our Customer Service Office if you would like to update your contact information at 954.921.3938 during our regular business hours: 7:00am – 6:00pm, Monday – Thursday.

For your convenience, Click Here to Log In, Register Your Utility Account, or Make a Utility Bill Payment.

E-Mail Us if you have any questions regarding Utility Billing, or call 954.921.3938 and speak with a Customer Service Representative during normal business hours of 7:00am to 6:00pm Monday through Thursday.

Establishing New Utility Service


First, determine if your service address is served by the City of Hollywood Public Utilities by calling customer service at 954-921-3938. Some Hollywood addresses are in the Broward or Davie service areas, in which case those properties may receive water service from one utility provider and sewer from another provider.

New utility accounts can be opened in person at City Hall, 2600 Hollywood Blvd, Room 103. Requirements include: 
  • A copy of your fully executed lease (if you are renting) or closing documents (if you are the new property owner)
  • A state issued photo ID
  • The appropriate deposit. The City's Municipal Ordinance requires all new customers to prepay their deposit.

Out of State or Cannot Stop By


The Utility Service Application can be printed and mailed with the appropriate documentation and deposit as described above to:

City of Hollywood
Utility Billing and Customer Service
2600 Hollywood Boulevard
Room 103
Hollywood, FL 33020

Please call our customer service department at 954.921.3938 if you must use this option.

Deposit Policy


Customers are required to pay a utility service deposit upon opening a utility account. View the deposit rate sheet to determine your deposit amount.

Repeated delinquency or multiple returned checks may result in an additional deposit being required. The City pays interest on your deposit annually.

Deposits are refunded after 23 months of continuous service to owner occupied Single-Family, Duplex, or Triplex residential customers, provided the customer's account has remained in good credit standing.

When an account is closed, the deposit is either applied toward any outstanding balances remaining on the account or refunded.
  
Important Phone Numbers
If you cannot find the answers to your questions online or wish to speak to a customer service representative regarding your service, please call the appropriate phone number listed below:
For assistance regarding your water service or utility bill, or to reconnect service call: 954.921.3938 
Monday - Thursday    
7:00am to 6:00pm                         
To report emergency leaks on holidays and weekends call: 954.764.HELP (4357)  

For inquiries regarding garbage removal and recycling services, and disposal of bulky hard junk call: 954.967.4200    
Monday -Thursday
7:00am to 6:00pm