The Department of Public Utilities is dedicated to providing reliable and cost-effective water, wastewater, and stormwater services.
Call 954.921.3046 to report a watermain break, sewer emergency
or stormwater issue. This is the same number to call to report
emergency issues afterhours, weekends and holidays.
For utility billing questions, please call Customer Service during normal business hours (Monday -Thursday 7:00 a.m. to 6:00 p.m.) at 954.921.3938.
Safe, Efficient and Award-Winning Water Treatment
Public Utilities provides water service to 140,000 permanent residents and many visitors. More than seven billion gallons of clean drinking water is provided to customers annually and the quality of Hollywood’s drinking water has earned the City numerous honors. These include the 2010 Utility of the Year, Winner of the 2008 and 2016 Best Tasting Drinking Water Contest's, and the 2006 Consumer Confidence Water Quality Report Excellence Award.
Although excellent water is routinely provided to our customers, it is possible that an emergency, such as a Hurricane, will cause a Precautionary Boil Water Notice (PBWN) to be issued. For more information on what to do if such a notice is issued, please click PBWN.
Effective Wastewater Treatment
The Southern Regional Wastewater Treatment Plant is located in Hollywood and operated by a crew of highly specialized Public Utilities staff members. The plant uses state-of-the-art technology to treat and dispose of nearly 39.1 million gallons of effluent each day.
The Department also maintains a water reclamation facility allowing some treated wastewater to be used for irrigation of parks, medians, and golf courses within the City.
The Department of Public Utilities is an "Enterprise Fund", meaning revenues from water and wastewater services are used for utility operations and capital improvement projects. Revenue sources include monthly water and wastewater utility bills, system connection charges, reserve capacity fees, and large user sales.
The City of Hollywood Department of Utilities is the recipient of federal financial assistance from various federal government, and is subject to the provision of Title VI of the Civil Rights Act of 1964, as amended, section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as Amended, Title IX of the Education Act of 1972, as amended, Section 13 of the Federal Water Pollution control Act of 1972, as amended, and the rules and regulations of the U.S. Department Environmental Protection Agency (EPA) which provides that no person in the United States on the basis of race, color, national origin, sex, religion, age, or disability be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this Department’s programs or activities. The person responsible for coordinating this Department’s nondiscrimination compliance efforts is Ali Parker, Public Utilities Outreach Coordinator. Any individual or specific class of individuals, who feels that this Department has subjected them to discrimination, may obtain further information about the statues and regulations listed above from and/or file a written complaint with this organization; or the Administrator, USEPA, Office of Civil Rights (1201a) 1201 Pennsylvania Ave., NW, Washington, DC 20460 (202) 564-7272. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.