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The original item was published from 9/13/2017 12:09:51 PM to 9/14/2017 10:45:18 AM.

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City News Updates

Posted on: September 13, 2017

[ARCHIVED] After Irma Recovery and Cleanup FAQs

Hurricane-Irma cleanup

QUESTION: I am unable to locate a tree contractor to take care of my fallen trees.  Can the City recommend a tree contractor?

ANSWER: The City is not able to recommend any specific contractors, however we recommend residents check with any potential contractor to assure they are licensed and insured.

QUESTION: Trees are down in my gated or private community. Why has the City not been here to clear the trees?

ANSWER: Trees located in private communities are not able to be removed by the City. We recommend that residents contact the homeowner’s association to inquire as to the status.

QUESTION: When is the City going to clear the alleys/roads?

ANSWER:Trees blocking rights-of-way will be taken care of by the City’s debris management contractors. Efforts are focused on first clearing primary corridors, then secondary roadways, followed by neighborhood streets and alleyways. This is an extensive work effort and we ask for patience while we take care of the most urgent priority roads first.

QUESTION: Trees in swale (area between the street and sidewalk) fell in resident’s yard (swale to private property). How will the City assist?

ANSWER: The removal of downed trees located in the swale that have fallen onto private property will be addressed after roadways are cleared which could take an extended period of time. Property owners seeking to have downed swale trees cleared sooner should contact a licensed tree removal company. The City's debris contractors will not remove trees on private property or swale trees that have damaged private property including homes and cars.

QUESTION: My neighbor’s tree fell in my yard and caused damages to my property. How can the City assist?

ANSWER: This is a civil matter between you and your neighbor. During this emergency we will allow ample time for residents to clean up before taking any Code Compliance action.

QUESTION: My tree fell into the alleyway; will I be cited by Code Compliance? Do I need to remove the tree?

ANSWER: You will not be cited by Code Compliance during the storm cleanup period, which will be an extended period of time. Debris contractors for the City will clear debris from public rights-of-way including alleys, but you will need to take care of any portions of the tree on your property. Again, this could take some time for City contractors to clear. If you want the tree cleared more quickly, you are advised to contact a licensed, insured contractor. 

QUESTION: I don’t have the resources to remove the tree that fell on my house and damaged my property, is there any assistance?

ANSWER: Resources are available through the City’s Community Development Division to assist income-eligible, low to moderate income (LMI) residents with removing fallen trees and debris only to the extent necessary to make their dwelling habitable. Meaning, that if a fallen tree blocks the entry or exit to your home or has damaged the structure and made it uninhabitable, then the tree can be removed to resolve the situation or to facilitate repair of the affected area in conjunction with the Emergency Housing Repair Program. 

The key is that assistance from Community Development is available only to LMI residents and the tree debris must affect the dwelling’s habitability. If the caller believes they meet the LMI criteria, they should contact the Community Development Division 954.921.3271

QUESTION: Will there be any Code Special Magistrate Hearings on 9/13/17?

ANSWER: No. Do we know when these hearing will be rescheduled or how will people be notified?

QUESTION: Will Waste Pro be collecting Garbage/Recycle/Commingled on normal pickup days?

ANSWER: Modified garbage service in the City of Hollywood has resumed, per the normal collection schedule. This does not include Recycling and Commingled collections which are suspended at this time. All garbage customers are asked to bring their gray garbage carts to the front of their property until further notice for curbside collection, even if they have an alleyway. All garbage and all storm debris will be picked up at the curb. The City has debris management contractors to collect storm debris. All storm related debris should also be placed curbside at the front of your property. To speed recovery efforts, the City is asking residents to separate downed tree limbs, palm fronds and other brush from bulky items damaged in the storm. These materials will be picked up by the City's debris contractors as they make their way across the City over the next several weeks. Garbage and all storm debris will be picked up at the curb.

QUESTION: Is there a pile size limit for bulk pick up?

ANSWER: The regularly scheduled commingled collection service is currently suspended. The City has retained debris management contractors to collect the storm debris. Storm debris material should be replaced curbside for collection and not in the alley. There is no pile size limit for this storm debris collection. We urge residents not to block the roadway and debris should be cut into 4 foot sections. Tree branches and vegetative debris should be separated from other debris.

QUESTION: Will the City repair a broken sidewalk caused by a fallen tree?

ANSWER: The City of Hollywood annually funds a 50/50 shared cost sidewalk replacement program in partnership with our residents to assist residential property owners with necessary sidewalk repairs for the sidewalk abutting their property. Typical construction costs are approximately $150.00 for a 5’ by 5’ sidewalk section of which the homeowner share would be reduced by 50% to $75.00 per section. Upon request, the City will inspect the sidewalk and provide a firm construction cost estimate for your consideration.

Please indicate your interest in the 50/50 sidewalk program and we will follow up to provide you a detailed cost estimate. Should you have any questions, contact Francisco J. Leon, Project Engineer, via email or phone number 954.921.3900.

QUESTION: My tree fell in the backyard and it is cut up for removal. I cannot bring it to the curb in front of the house for collection as the City is requiring.  Why can’t I place it in the alley for collection?

ANSWER: To speed recovery efforts and minimize the disruption of services due to blocked alleys, the City is requesting material be placed curbside for collection in front of the property until further notice.  Should this be impossible, residents are advised not to place material in the alley in a manner that blocks vehicular access.  Debris placed for collection on the alley side will experience a delay in collection service.

QUESTION: I would like to volunteer to help with recovery efforts, how can I assist?

ANSWER: Hands on Broward opened a Volunteer Reception Center on Tuesday, September 12th.  It’s open from 10AM to 5PM daily and is located at 5815 N. Andrews Ave., Suite A, Fort Lauderdale, FL 33309.  You can go to the center or contact Hands On Broward for more information at 954-233-1300.

QUESTION: FPL Power Outages: I do not have power and want to know when the power will be back on?

ANSWER: The City does not know when power will be restored to specific areas. You can check out the FPL Power Tracker online and see when and where they are making the repairs. FPL website:



FPL Power Tracker:

QUESTION: There is a power line/pole down in my yard/alleyway. Do I need to report it?

ANSWER: FPL is aware of power outages affecting entire neighborhoods. You do not need to report these outages. However if your home is an isolated power outage, call 1-800-4-OUTAGE (1-800-468-8243). 

QUESTION: Is the Boil Water Alert still in effect?

ANSWER: Yes, the City will post notification on the City's website, send out an email notification and issue a Code Red Emergency update when the boil water alert is lifted. Water main breaks during the storm resulted in a loss of pressure in the system.  The breaks have been repaired, the water sampled and the city is waiting test results to come back as clear.  Once this happens the boil water advisory will be lifted. Test results take up to 48 hours.

The City will post notification on the City's website, send out an email notification and issue a Code Red Emergency update. 

QUESTION: Can I bathe or take showers while there is a boil water alert in effect?

ANSWER: Yes, the boil water alert does not apply to water used for showering or bathing.  It applies to water that you will ingest or consume. Only boiled or bottled water should be used for drinking, making ice, brushing teeth, hand-washing dishes, and food preparation.

QUESTION: What caused the boil water alert?

ANSWER: The City’s Water Treatment Plant experienced a significant drop in pressure during the storm. As a result of this drop in pressure, the City issued the boil water advisory requesting residents boil their water for drinking purposes until further notice. Three water main breaks were identified as having the source of the pressure loss. These breaks were caused when the winds from Hurricane Irma uprooted large trees and the roots pulling from the ground broke water lines.

QUESTION: Is there a swimming advisory for Hollywood Beach?

ANSWER: Swimming advisories are issued by the Florida Department of Health-Broward County. Currently, the City has not been notified of any swim advisories for Hollywood Beach. Swim advisories are in place for beaches in Miami-Dade County. Hollywood is recommending residents use caution when making decisions to go into the water in the days following a storm. The FL Department of Health in Miami-Dade County has issued a swim advisory for Miami-Dade beaches.

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