Over one year ago, the City of Hollywood temporarily suspended its policy for service disconnections for past due balances. It was a way to help customers through a difficult economic time and to ensure water service was available for hand washing and other hygiene measures during the height of the pandemic. Customers were encouraged to stay current with their utility payments during this time if they were able, and to reach out for assistance in setting up a payment plan if they were not.
In light of the current positive trends in the COVID vaccination rate and declining COVID-19 positivity rates, disconnections and late penalties for past due utility balances will resume on October 1, 2021. Customers with an outstanding balance on their utility accounts have the following options: