Public Access to City Hall & City Facilities Has Resumed
Online and Drive Thru Services Still Available

Welcome back! As a result of the reduced COVID positivity rate in Broward County, full public access to City Hall and City facilities resumed on Monday, October 18th. Masks remain recommended for the general public and required for City staff while inside City facilities. In a continuing effort to help stop the spread of COVID-19, residents are still encouraged to use the City's online services to conduct business and utilize the drive through window at City Hall to pay bills and fees. The Building Department's QLess Check-In Service should also be used to reserve your space in line before entering City Hall. 

CITY ONLINE SERVICES

CHECK INTO QLESS

Virtual Public Meeting/Construction Open House for I-95 & Hollywood Boulevard Ramp Project

Monday, November 1st 5:30 - 6:30 p.m.

The Florida Department of Transportation will be widening the northbound exit ramp to Hollywood Boulevard to accommodate a designated right-turn lane. They will also be extending the left-turn lane on Hollywood Boulevard to S 28th Avenue to increase vehicle storage capacity. The project also includes upgrading signalization at the intersection of the Boulevard and I-95 and upgrading sidewalks and curb ramps to meet Americans with Disabilities Act (ADA) requirements.

Construction Cost: $1,096,096
Construction start: November 8
Construction end: Summer 2022

TRAFFIC IMPACTS

• Single lane closures along Hollywood Boulevard and the I-95 northbound exit ramp are permitted between 10 p.m. and 7 a.m., weekdays and weekends
• Full ramp closure of the I-95 northbound exit ramp are permitted overnight, Sunday through Thursday, between 10 p.m. and 6 a.m. for asphalt paving operations

A Virtual Public Meeting will be held on Monday, November 1st from 5:30 p.m. to 6:30 p.m. to discuss the project. Please use the this link to register.

Option to join via telephone: 415.930.5321
Access Code: 806-876-013
(your line will be muted)

In-Person Construction Open House
Monday, November 1st from 6:30 p.m. to 7:30 p.m. at the Florida Department of Transportation (FDOT) District 4 Broward Operations Auditorium located at 5548 NW 9 Avenue Fort Lauderdale, FL 33309.

For project information, please contact Yaser Santos, P.E., FDOT Project Manager at yaser.santos@dot.state.fl.us or 954.495.5259.
For more meeting information, please contact Community Outreach Specialist Rebecca Guerrero at 954.218.2304 or rguerrero@corradino.com.

REMINDER: Important Information about Your Utility Rates

Last October a new three tiered utility rate structure for water and wastewater customers began that included an annual rate increase while encouraging water conservation. The annual rate adjustments are funding increasing operating costs and mandatory water and wastewater system upgrades to meet state and federal regulatory requirements. The three tier rate structure rewards customers who conserve water and creates an incentive for those who currently do not, thereby allowing customers greater control over their monthly bill. The charges for water increase as usage increases, so the more water a customer consumes, the higher the rate they are charged. 

An average single family residential customer’s monthly water usage is 600 cubic feet (approximately 4,500 gallons). Effective your first utility bill in November, the average water customer can expect to pay $25.62, an increase of $0.30 a month. The average water and wastewater customer will pay $77.58, an increase of $0.87 a month.  The new stormwater rate of $7.62 is an increase of $1.50 a month, based on the Florida Public Service Commission (FPSC) Annual Price Index. As a reminder for seasonal customers who live here less than 12 months a year, a minimum monthly base rate is charged regardless of use. For additional information, please visit the City’s website or call Utility Billing Customer Service at 954.921.3938.
 
Sanitation Fee For Single Family Homes and Duplex Apartments
Effective October 1st, single family homes and duplexes who receive solid waste and recycling collection services from Waste Pro, USA will see a new monthly rate of $45 for twice-weekly garbage collection, weekly recycling and yard waste collections, monthly bulk collection, processing and disposal. Annual increases to the rate will be determined based on contractual obligations and program administrative costs. For more information please visit the City website.

Reinstatement of Disconnections for
Past Due Balances Have Resumed

Over one year ago, the City of Hollywood temporarily suspended its policy for service disconnections for past due balances. It was a way to help customers through a difficult economic time and to ensure water service was available for hand washing and other hygiene measures during the height of the pandemic. Customers were encouraged to stay current with their utility payments during this time if they were able, and to reach out for assistance in setting up a payment plan if they were not. 

Disconnections and late penalties for past due utility balances resumed on October 1, 2021.  Customers with an outstanding balance on their utility accounts have the following options:

• If you need assistance: Contact the Family Success Center for Broward County to apply for emergency assistance online here or by calling the Emergency Rental Assistance Hotline at 888-692-7203 between 8 a.m. and 6 p.m. Monday through Friday

• If you need to set up a payment plan:  Contact the City's Customer Service team by calling 954.921.3938 or by email

• If you would like to pay a delinquent balance in full:  You can make a payment online, use the 24-hour automated phone system by calling 954.921.3938 or one of the below options: 

• Drive-thru window at City Hall, 2600 Hollywood Boulevard – (North side of building). Hours: 7:00 a.m. -6:00 p.m. Monday-Thursday

• After hours drop box at City Hall, 2600 Hollywood Boulevard (North side of building) next to the "drive thru" window

Reminder:

New Noise Regulations
Now in Effect

Effective June 1^st, select Hollywood businesses must have a Noise Level Detection Device installed. Learn more about the new rules in effect for residents, business owners, and vacation rental property owners here.

REMINDER: Hollywood is 
Plastic and Foam Free 

Single-Use Plastics and Foam are Prohibited on Hollywood Beach, at City-Owned Parks and Facilities, and by City Vendors

Several fixed vaccination sites are operating in Broward County offering the Pfizer vaccine to residents ages 12 and older. No appointment is required. No insurance necessary. Use the VACCINATION SITE LOCATOR to find a site near you. 

HOLLYWOOD
Broward Community Health Center, 5010 Hollywood Blvd., Suite 100B. Refer to the website for appointment/walk-in availability. 

Hollywood VA Clinic, 3702 Washington Street, Suite 201. Veterans and spouses/caregivers only. Refer to their website for more information.

Multiple Publix, Walgreens and Walmart locations in Hollywood are also offering vaccinations. For more information on site locations, please visit the DOH-Broward website.

Report Issues with
Short-Term/Vacation Rental Properties

Struggling with a problem vacation rental that is licensed to operate in your neighborhood? We are here to help with two new tools to combat problem short-term and vacation rental properties. Whether it is a loud party, concerns with parking or trash, you can report it 24 hours a day, 7 days a week to a live operator via a dedicated customer service telephone phone number, or via a real-time website. To report an issue simply: 

• Call: 954.231.2375

• Log On
  
  

Click here for details on this new system.

For more information on rules for short-term rental properties in the City of Hollywood and the City’s noise ordinance, please visit the City's Vacation Rental License webpage.