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Budget

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1. What is the city’s Adopted Budget?

The Adopted Budget is an operating plan designed to maintain the current high-levels of service provided to residents, the business community and visitors of the City of Hollywood. The operating plan or budget must be balanced, meaning that planned expenditures must equal anticipated revenues, and is annually adopted and approved by the City Commission resulting in the Adopted Budget.

2. How much is the FY 2013 Adopted Budget?

The FY 2013 Adopted Budget for all funds totals $359,947,445.

3. How can I get a copy of the City’s FY 2013 Adopted Budget?

A copy of the Adopted FY 2013 Operating Budget as well as past adopted budgets are available for viewing or downloading from the City’s website. Adopted FY 2013 Operating Budget

4. What is a fiscal year?

A fiscal year, abbreviated as “FY,” is the annual period applicable to the annual operating budget. Different governmental levels, i.e., federal, state, county, and municipal, may have a different beginning date and ending date for their respective fiscal years.

• Broward County’s fiscal year runs from October 1 of the present year through September 30 of the following year.
• The City of Hollywood’s fiscal year runs from October 1 of the present year through September 30 of the following year.
• The federal fiscal year runs from October 1 of the present year through September 30 of the following year.
• The State of Florida’s fiscal year runs from July 1 of the present year through June 30 of the following year.

5. What is the city’s current property tax rate?

The city’s property tax rate for FY 2013 is 7.4479 mills and is unchanged from FY 2012. Additionally, there is an additional 0.3040 mills to be included to the property tax rate as the voted debt service millage for FY 2013. The voted debt service millage is based on the approval of a General Obligation Bond for Public Safety and Parks and Recreation capital improvements by a majority of the City residents in November 2004. It is used to repay that portion of the approved debt service scheduled for repayment in FY 2013.

6. What is a mill?

One mill is the equivalent of $1 of property taxes per $1,000 of taxable value. Taxable value is defined as the assessed value of property minus the amount of any applicable exemptions provided by the Florida Statutes or the Florida Constitution.

7. What is the millage rate?

The millage rate also referred to as the ad valorem tax rate or the property tax rate refers to the number of mills assessed per thousand dollars or the levy per thousand dollars of taxable value of real property.

8. By what date does the City’s Budget need to be adopted?

Pursuant to Florida Statutes, the City of Hollywood must adopt and approve a balanced budget before October 1 of each year for the following year.

9. What is the difference between property taxes and ad valorem taxes?

There is no difference between the terms as they both refer to the tax on real property.

10. For purposes of the City’s budget, what does debt mean?

Debt is defined as an obligation resulting from the borrowing of money or from the purchase of goods and services. Debt instruments used by the City may include general obligation bonds, special obligation bonds, bond anticipation notes, and tax anticipation notes all of which must be approved by the City Commission before issuance. Additionally, a general obligation bond must be approved by a majority of the residents of the City qualified to vote and voting in an election; hence, the term “voted debt.”

11. What does debt service mean?

Debt service encompasses the payment of principal and interest related to long-term borrowing and, for purposes of the annual budget, is calculated on an annual basis over the term or life of the debt.

12. What is a Fund?

As used in governmental accounting, a fund may be defined as a fiscal and accounting entity which is comprised of a self-balancing set of accounts which reflect all assets, liabilities, equity, revenue, and expenses necessary to disclose the financial position and the results of operations.

13. What is the City’s General Fund?

The General Fund is the fiscal and accounting entity used to account for both general government activities and those activities not required to be accounted for in another fund. Included in governmental activities and operations funded by the General Fund are the Offices of the City Commission, City Manager, and City Attorney; Police and Fire Departments; Parks, Recreation and Cultural Arts; Public Works; and Planning and Development Services. The General Fund is the City’s largest fund with a FY 2013 total budget of $176,405,797, which represents 49 percent of the FY 2013 Adopted Budget. Revenues for the General Fund, include net property taxes, utility service taxes, simplified communications tax, franchise tax, occupational license fees, building permits, state shared revenues, fire rescue assessment fees, and user charges/fees.

14. What is an Enterprise Fund?

An Enterprise Fund is the type of fund used to account for operations which provide services to the general public similar to a private business enterprise in nature. The intent is that the fees charged to users of a particular service cover all costs of providing that service. Examples of enterprise funds in the City include the Water and Sewer Utility Fund, the Stormwater Utility Fund, the Golf Enterprise Fund, the Sanitation Enterprise Fund and the Parking Enterprise Fund.

15. What is the purpose of a Central Services Fund?

The Central Services Fund is used to allocate the cost of providing certain centralized services used by all departments and offices throughout the City. Included in the activities or operations of the Central Services Fund are the operations of the City’s central garage or fleet maintenance, design and construction management services provided during the planning and constructing of capital projects, printing and archiving services, centralized public relations services and information technology services and technical support.

16. What is the purpose of the City’s Insurance Fund?

The Insurance Fund provides a central risk financing mechanism and self-insurance reserve for the payment of claims relating to workers’ compensation, general liability and employee health. It is administered by the Risk Management Division of the Office of Human Resources and Risk Management. Activities of this fund include the retaining third party administrators, obtaining third party property insurance coverage and securing claims management services.

17. What is the Capital Improvement Program (CIP)?

The Capital Improvement Program, “CIP”, is a compilation of the various proposed capital projects planned over a specified five-year planning period. The program also incorporates and specifies the resources estimated to be available for programming as well as the costs involved for each individual, proposed capital project. Given the fact that the CIP is a planning document, typically only the current fiscal year’s funding allocations have been approved by the City Commission for expenditure.

18. What is a capital project?

A capital improvement project is defined as the major construction, expansion, purchase, or major repair or replacement of buildings, utility systems, streets, or other physical structures or property, which requires the expenditure of $10,000 or more and has an expected life or useful life of at least five years.

19. How many full-time employees work for the City?

The Adopted FY 2013 Operating Budget provides for 1,296 budgeted, full-time positions which represents a net increase of two positions from the Adopted FY 2012 Operating Budget.

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Building Division

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1. As a contractor, what documents are required to register with the city?

Contractors are required to have the updated Contractor's Record Management Form, signed and notarized, with a copy of the following: the qualifier's driver's license, an occupational license or business tax receipt, state certification or state registration, along with the Broward County Certificate of Competency and certificates of insurance or exemption.

The certificates of insurance or exemption must show the City of Hollywood as the certificate holder. The city charges a $25 fee, to maintain the contractor's records, which is due October 1 of every year.

2. Can I apply for an Owner-Builder Permit?

Yes, as long as you own the one-family or two-family residence, and the residence is used for your own use or occupancy. You cannot sell your house or duplex for one year after having a final inspection on any Owner builder permit. Additional restrictions may apply. Please review F.S. 489.103(b) (7) for additional information.

3. Can I fax my completed application?

Yes, for minor projects, reroofing, fence, AC change-outs, water heater replacements, and backflow preventers. Additional fees for copies will be applied. Submit forms via fax at 954.921.3037.

4. Can I make changes to my permit after it has been issued?

Yes, a fee will be charged for the plan review process for all related disciplines.

5. Can I replace my screen with impact windows and doors?

No, installation of impact window will result in an addition to the living space and shall be considered as an addition and shall comply with the requirements of an addition.

6. Do I have to display my permit card?

Yes, a permit card or a copy shall be displayed during the hours of work in progress and available to the inspector for all inspections.

7. Do I need a Soil Bearing Certificate for my addition?

The code requires a Geotech report to be submitted with the permit recommending the procedure to obtain the required bearing capacity, and then a soil-bearing certificate after the compaction is done to certify the achievement of the soil bearing capacity.

8. Do I need approval from my Homeowner's Association (HOA)?

It is recommended that you check with your homeowner's association

9. Do I need to install smoke detectors in my existing house when doing an addition?

Yes, when doing an addition the existing smoke alarm system must be upgraded to include one smoke detector in each bedroom and outside the bedroom areas.

10. Do I need a permit to enclose a patio or carport with an existing roof?

Yes, a permit shall be required. Such enclosure is considered an addition and shall require drawings prepared by a Florida registered professional (Architect / Engineer).

11. Do I need a permit to install a burglar alarm?

Yes, a permit is required for burglar alarm installations along with the registration form to register your alarm.

12. Do I need a permit to replace my fence with the same fence?

Yes, whether destroyed by an act of nature or just changing type of fence.

13. Do I need a permit to replace my screen enclosure?

Yes, a permit shall be required with proper drawings and details. Only a repair of screen fabric is allowed with out a permit. Any metal repair or replacement shall require permit.

14. Do I need to register the alarm with the Sheriff's Department?

No, but you should complete a registration form with the City (available at the Building Dept.) and we will forward the information to the Police department.

15. Do my plans need to be signed and sealed by an Architect / Engineer?

Yes. In most cases the plans are required to have the Engineer's or Architect's signature and seal.

16. Does my Building Permit expire?

Permits expire if work is not commenced within 180 days or if abandoned for a period of 90 days. When a permit expires the permit holder is to submit the expired permit form and pay a fee to reactivate the permit.

17. How do I apply for a permit?

You can apply for a building permit by submitting a general application and the required documents at the building division permit processing, in the drop box, or via fax for minor permits as stated below

18. How do I know if my contractor obtained a Building Permit?

An official permit card is issued by the City of Hollywood Building Department. The permit card and attached documents shall be available and accessible (outside the property) to the inspector during all inspections. You can review permits issued on your property from 1988 to present, by logging onto the City of Hollywood's website.

19. How do I make changes to my permit while it is still under review?

Submit a letter of transmittal to the applicable discipline with two sets of revisions and all supporting documents.

20. How long will it take to issue my permit?

The Code allows a period of 15 working days to provide a written answer either by approving or denying an application. This period does not include review time for Planning and Zoning, Engineering, Fire Department.

21. How many copies are required?

All documents are required to be submitted in duplicate. After review and approval one copy shall be retained and one copy returned to the applicant, when the permit is issued.

22. If I file a special inspector form, why can't the City inspector do my inspection?

Standard Code policies, requires a professional to perform the mandatory inspection. In most cases, the special inspector is required for work that requires continuous inspections.

23. Is a permit still required for a wireless alarm / battery operated alarm?

Yes. A permit is still required

24. Is there a fee for the burglar alarm registration?

The fee is $26.00 annually for residential and $36 for non-residential. An invoice is mailed to alarm registrants the beginning part of October and is due by October 31.

25. What Building Code is used in the City of Hollywood?

The City of Hollywood follows the 2010 Florida Building Code with the Broward County Administrative Provisions and is located in the High Velocity Hurricane Zone (HVHZ) with all structures considered in Exposure Category C, unless Exposure Category D applies, as defined in Section 26.7 of ASCE 7.

26. What documents do I need to obtain a permit for additions / renovations?

Documents for an addition are identical to the ones required of a new construction. A Florida registered Architect / Engineer shall be required to sign and seal the drawings.

27. What signatures are required on my application?

Owners and contractor's notarized signatures are required on the application.

28. When do I need to get a building permit?

You need a building permit to construct, enlarge, alter, repair, move, remove, or demolish any building or any part of a structure and if the work entailed changes the occupancy.

29. Why do I need an electrical permit when enclosing my patio?

Creating a new room by enclosing an existing Patio, porch, carport, or remodeling an existing garage requires that the new room meet the minimum electric code requirement for lighting and receptacle outlets. The new room would be considered the same as a family room or living room. If the new room is a bedroom, smoke alarms shall be required.

30. Why do I need to electrically bond metal located near the edge of a swimming pool?

Any metal object (fence, door, window, post) located within 5 feet from the edge of the water shall be required to have a bonded connection to the pool pump.

31. Why do I need an electrical permit if I am only installing a fan, outlet or switch?

Any work that is done to your electrical system will require a permit.

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City Clerk's Office

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1. What is your location and business hours?

The City Clerk’s Office is located in City Hall Circle, 2600 Hollywood Boulevard, Room 221 Our hours are Monday through Friday, 8 a.m. to 5:00 p.m.

2. What are the dates, times and location for City Commission meetings?

The City Commission meets the first and third Wednesday of each month, except in August and legal holidays. The meetings are held in the City Commission Chambers located at 2600 Hollywood Boulevard, Room 219, and they begin at 1 PM. Meeting dates are subject to change. The City observes the following legal holidays:

New Year’s Day - January 1st
Martin Luther King, Jr. Day - the third Monday in January
President’s Day - the third Monday in February
Memorial Day - the last Monday in May
Independence Day - July 4th
Labor Day - the first Monday in September
Veteran’s Day - November 11th
Thanksgiving Day - the fourth Thursday in November
Day after Thanksgiving - the fourth Friday in November
Christmas Eve - December 24th
Christmas Day - December 25th
New Year’s Eve - December 31st

3. Where do I vote?

Contact the Broward County Elections office at 954-357-7050, or visit their website at www.browardsoe.org.

4. How do I sign up to receive the City Commission agenda?

Visit “Notify Me” to sign up.

5. When are City Commission agendas, and packets posted on the website?

Generally, we post the Commission backup containing the agenda and other documents late on the Friday afternoon prior to a Commission meeting. You can sign up to be notified when these documents are posted and to find out the results.

6. How do I request an absentee ballot?

Contact the Broward County Elections office at 954-357-7050, or visit their website at www.browardsoe.org.

7. What is the deadline to request an absentee ballot?

Contact the Broward County Elections office at 954-357-7050, or visit their website at www.browardsoe.org.

8. What are the requirements to run for Mayor?

Contact the Office of the City Clerk at 954-921-3211. Candidates must be registered to vote, and reside for at least six months in the City of Hollywood to seek and hold the office of Mayor.

9. What are the requirements to run for City Commissioner?

Contact the Office of the City Clerk at 954-921-3211. Candidates must be registered to vote, and reside for at least six months in the District they represent.

10. How do I find out who has filed to run for City Commissioner, Mayor?

Contact the City Clerk’s office at 954-921-3211 or view the City Clerk’s webpage under Elections.

11. What are the election results for the City election?

Contact the City Clerk’s office at 954-921-3211, or visit the website at http://www.hollywoodfl.org/election/election.htm.

12. How do I make a public records request?

Contact the Office of the City Clerk at 954-921-3211, or fill out a public records form.

13. How do I apply to serve on a board or committee?

Annual Board appointments are in June or as deemed necessary. Applications can be found on the City Clerk’s webpage at http://www.hollywoodfl.org/city_clerks/boards_comm.htm

14. How can I get notified when City boards and committees are meeting?

Visit “Notify Me” and sign up.

15. Where can I find Vital Records such as birth, death, marriage, and divorce records?

If the event occurred in Broward County, you can request copies from the Broward County Health Department at 954-467-4413 (www.browardchd.org). Alternatively, you may contact the Florida Office of Vital Statistics at 904-359-6900, ext. 9000 (www.doh.state.fl.us) for any Vital Record filed in Florida.

16. Whom do I talk with about getting a divorce?

Contact the Broward County Clerk of the Court. Their phone number is 954-712-7899.

17. How do I get a marriage license?

Marriage licenses are issued by the Broward County Clerk of the Court. Their phone number is 954-712-7899 ext. 7842. Visit their website at http://www.clerk-17thflcourts.org/clerkwebsite/marriage/default.aspx for more information.

18. Where do I get a copy of a birth/death certificate?

Contact the Broward County Health Department if the person was born in Broward County, Florida. Their phone number is 954-467-4413. Visit their website: www.browardchd.org. Persons born in Florida can also contact the Florida Department of Health. Their phone number is 904-359-6900, ext. 9000 (www.doh.state.fl.us) for any Vital Record filed in Florida.

19. How do I find out who owns a piece of property?

The Broward County Property Appraisers office information system can help. You will need to have at least one of the following pieces of information: property address, property owner or parcel ID number. You can also find out information using a map to pinpoint the location. 954-357-6830 or www.bcpa.net.

20. Do I need a city business license? How do I get one?

Visit Business Licensing to find out if you need a license and the procedure to apply for one. 954-921-3225 or http://www.hollywoodfl.org/index.aspx?NID=218

21. How do I contact the Better Business Bureau?

If you have a complaint or want to check out a business before engaging their services, contact the Better Business Bureau Southeast Florida & the Caribbean office at:
4411 Beacon Circle Ste. 4
West Palm Beach, FL 33407
E-Mail: info@wpbbb.com
Ph.: 561-842-1918
Visit their website at www.Seflorida.bbb.org

22. I've been assigned to perform community service. What do I do?

Contact the City of Hollywood’s Volunteer Program Coordinator for an appointment at 954-921-3020. The office is located at 1600 S. Park Road, 1st Floor.

23. Whom do I contact about getting license plate/tags for my vehicle?

Contact the Broward County Revenue Collection. Their phone number is: 954-765-4697. Visit their website.at: http://www.dmvflorida.org/car-registrations.html.

24. Where do I get a passport?

The U.S. Postal Service issues passports. To apply for a passport in Hollywood, contact the post office located at 1801 Polk Street. Their phone number is 954-926-8669.

25. Whom do I contact to renew/get a driver's license?

Driver's licenses are issued by the State of Florida. Their phone number is 954-497-1570. Visit their website at: www.dmvflorida.org

26. Who do I contact to have property tax ownership records updated (new owner and/or address)?

Contact the Broward County Property Appraisers office at 954-357-6830.

27. How do I contact small claims court?

Broward County Clerk of the Courts 17th Judicial Circuit Court of Florida deals with small claims. Their phone number is 954-831-6565. Visit their website at: www.clerk-17th-flcourts.org

28. Where can I get information on my home or place of business?

For current open building permits you must contact the Building Division at 954.921.3335. Older, closed permits and accompanying plans are filed with the Records and Archives Division.

29. Where can I get arrest and accident reports for events occurring in Hollywood?

The Hollywood Police Department handles records for accident and arrest events within the City limits. You may contact that office at 954.967.4480

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Donating to the City Archives

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1. How can I contribute my photographs to the Hollywood Archives?

The Records and Archives Division welcomes either the donation or loan of your photographs of local people, buildings, and events. It is not necessary to give your family photographs to the Archives - with your permission, we will make arrangements to copy the photos and return the originals to you.

2. Is the city looking for any particular photographs?

While we welcome almost any photo that will help document Hollywood’s people and places, we are especially looking to document under-represented groups who have contributed to the quality of life in our city.

We would be especially grateful to obtain photos of African-American and Hispanic families, homes, businesses, social organizations, and religious institutions.

3. My family pictures are from the 1950s and 1960s, not like the very early ones you have here. Are they still important?

Absolutely. Age is not the only factor in deciding whether a document or photograph is archival. We take a long-term approach to collecting. After all, a photograph taken in the 1950s, 60s, or later will in another 75 or 80 years help document what Hollywood looked like a century earlier.

Remember, in 1925 the photographs that we now consider priceless artifacts were brand new.

4. What about other kinds of items?

We are also looking for donations of all types of materials that document the history of Hollywood

• Advertising
• Any items relating to tourism
• Brochures
• Businesses
• Homes
• Local government
• Maps
• Motion pictures and videos
• Neighborhoods
• Newsletters
• Old newspapers and magazines
• Pamphlets
• Postcards
• Posters
• Programs
• Public buildings
• Recreational and cultural activities
• Religion
• Reports
• Souvenirs
• Sports

You can check our online database to see if we already have it, and call 954.921.3545 to arrange pickup or delivery.

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Film Permits

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1. Does the City of Hollywood always require Insurance?

Yes, insurance is always required. The Certificate of Insurance policy must provide at least $1 million of Comprehensive General Liability to include the following:
• Name of the insurance company
• Name of the insured production company Certificate holder should be named as follows: City of Hollywood, 2600 Hollywood Blvd. Hollywood, FL 33020
• Policy number and dates of coverage
Note: For General Liability only, the certificate holder is noted as additional insured with respect to claims arising out of the operational of the named insured.

2. How do I submit a Film Permit Application?

Fill out the film permit application located at www.sunny.org/film. The Greater Fort Lauderdale/Broward Office of Film and Entertainment will work with the City of Hollywood to process your application. There is no fee for a film permit in the City of Hollywood, but charges for related services such as parking, police detail officers and facility rental fees may apply.

3. How much time is needed to process a film permit?

Your permit should be submitted a minimum of five (5) business days prior to the first day of filming. The City will make every effort to accommodate shorter notice, but cannot assure the needed arrangements for public safety and notification can be made in a reduced time frame.

4. Where are the offices for the City of Hollywood located?

Hollywood City Hall, 2600 Hollywood Boulevard, Hollywood, FL 33020. The Hollywood Police
Department is located at 3250 Hollywood Boulevard, FL 33021. The telephone number for the Office of Public Affairs and Marketing is 954.921.3201.

5. I'm not sure where I want to film, how can I take care of the permit responsibilities?

It is important for production companies to be specific about film locations. The City of Hollywood does not issue blanket permits and you will need to identify on the film permit application the area in which you would like to film. If you are unsure of the area or need location assistance, please contact the Greater Fort Lauderdale/Broward Office of Film and Entertainment at 954.767.2467.

6. Is there an exemption for a small crew?

There are no exemptions from the permit process. If your production is requesting to use public rights-of-way or other public areas, you will be required to have a film permit and proof of insurance.

7. Is there a film permit fee?

No. However, there may be additional costs associated with safety, parking, security, facility rental, or traffic issues.

8. How do I pay my film permit fees?

You can pay for parking, safety inspections, facility rentals, police details via cash, check, money order. Some fees may be payable by credit card. All fees must be paid in full prior to issuance of a film permit.

9. What if I want to film on the sidewalks? How do I notify the neighboring property owners/business our production will be in their area?

As part of the film permitting process, you will be required to distribute notification letters to the business owners or residents who will be impacted by the filming activity. In some instances, the City may require you to receive the permission of all property owners who will be directly impacted by the prodution. Notification letters must be distributed to all properties within 500 feet of the location(s) of the production. Applicants may be asked to provide a listing of the addresses notified. Notification letters must be approved by the City prior to distribution.

10. What if I need law enforcement?

Based on the size of your production and the scope of your activities, the Hollywood Police Department will determine whether officers will be required on-site during the film event. There is a charge of $100.00 for the police permit. The officer is paid at a rate of at least $35.00 per hour (depending on rank) on-site in cash or by check. Call the Police Detail Office for additional information, 954.967.4544.

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Fire Rescue

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1. How do I obtain a copy of a Fire Incident Report?

For more information follow this link: Fire Report Requests

2. Who do I contact regarding a bill I received for transport by Rescue?

All EMS billing questions should be directed to ADPI at 1-888-317-2914.

3. How do I obtain a copy of the Emergency Medical Report from when I was treated by the Paramedics?

For more information follow this link: Rescue Transport Report Requests

4. How do I become a Florida certified Firefighter?

For information on becoming a certified Florida Firefighter, please contact the Bureau of Fire Standards and Training at the Florida State Fire College in Ocala, FL at (352) 369-2800, or visit: Bureau of Fire Standards and Training

5. How do I become a Florida certified EMT/Paramedic?

For information on becoming a certified EMT/Paramedic in Florida, please contact the Florida Department of Health, Bureau of Emergency Medical Services in Tallahassee, Fl at (850) 245-4440, or visit: Florida Department of Health

6. Does the Hollywood Fire Department teach CPR?

Yes, the Hollywood Fire Department offers CPR classes. For further information, please follow this link: CPR classes

7. Who do I contact to report a fire code violation at a business or other occupancy?

The Division of Fire Prevention & Life Safety at (954) 967-4404 M-F
7:30 am - 4:00 pm. This office is closed on all legal holidays. If you need to report a fire code violation that is a serious life safety hazard outside the normal work hours call ‘911’ or (954) 967-HELP (4357).

8. Who do I contact for a problem with a fire hydrant?

Leaking or broken hydrants should be reported to the City of Hollywood Public Services Department at (954) 921-3046.
Also note, you cannot paint hydrants yourself. If too much paint is applied, firefighters may not be able to attach their equipment to it in an emergency.
Public Services

9. Does Hollywood Fire Department participate in telephone solicitation?

No organization affiliated with the Hollywood Fire Department participates in phone solicitations.

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Human Resources

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1. How do I apply for a job?

Follow this link for information on how to apply for a job with the City of Hollywood. How to Apply

2. Where do I get a liability claim form?

The Liability Claim Form can be downloaded, mailed, emailed or faxed to you. Forms are also available on a walk-in basis.

To have the form mailed or faxed to you, contact Risk Management at 954.921.3218
Human Resources and Risk Management
2600 Hollywood Blvd., Room 206
Hollywood, FL 33020
Office hours: 8:00 am to 5:00 pm

3. What Information do I need to send in with my claim form?

As with all claims, you should provide any information that you believe will support your claim (i.e., estimates, photographs, and diagrams)

4. What happens to my claim?

After your claim is received by Risk Management, it is assigned to an adjuster with the city’s third-party administrator for handling.

5. Once I file my claim, how long does it take to hear from Risk Management?

The adjuster will move quickly to resolve your claim. You may be contacted for clarification or further information. However, as soon as all the necessary information has been received, you will be advised if your claim is approved or denied.

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Main

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Parking

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1. Can I get a refund for a parking permit?

Yes. If a parking permit is returned at least six months before it is due to expire, the city will prorate the refund based on the remaining balance of time. Refunds will be processed in 10 working days and made by check.

2. Can I park my recreational vehicle on the beach as long as I pay the meter?

No. The city’s ordinance section 72.121 prohibits recreational vehicles being parked in the beach street parking areas.

3. Can I park my motorcycle in a regular parking space?

Yes. You may park your motorcycle in a regular parking space. If you are parked in a metered space, you must purchase time on the meter. You must also obey all other City of Hollywood parking ordinances as they are fully enforced.

4. Can I use a beach garage parking meter receipt to park on the streets near the beach?

No. You can only use a beach garage meter receipt in the beach garage. If you move to a parking space on-street, you will need to purchase additional time on the parking meter.

5. How can I report a broken parking meter?

To report a broken meter, contact the Office of Parking at 954.921.3535 or meter technician at 954.253.9072 to provide us with the meter number and location of meter. Then proceed to nearest working parking meter to process your parking transaction.

6. How can I report an illegally parked vehicle?

Call the Office of Parking at 954.921.3535 or non- emergency police at 954.967. 4636 and provide the following information:

• Exact location where vehicle is parked
• Make, model, tag, and color of the vehicle
• Why the vehicle is considered illegally parked (e.g.: blocked driveway, abandoned, fire hydrant, yellow curb, etc.)

7. How do I recover my vehicle if it was booted or towed?

You must bring cash or a cashier’s check in the amount stipulated on your warning sticker that was placed on your vehicle 24 hours prior to the boot or tow. If you need to verify the amount owed, please call the Office of Parking at 954.921.3535 during business hours.

8. How do I appeal my citation?

If you believe the citation was issued in error, you may appeal your citation within 10 days, excluding weekends and holidays. You may appeal online or in-person at the Office of Parking.
Do not pay your citation if you are appealing it.

9. How much does metered on-street parking cost?

The hourly rate is $1.50 Monday through Thursday; $2 Friday through Sunday. Meters will accept a minimum purchase of $0.25; minimum purchase with credit cards is $2.

10. I’m an employee, where can I park?

Employees can park in designated areas located in downtown and in all metered parking spaces on Hollywood beach.

11. I need a place to park my large recreational vehicle, commercial vehicle or a boat & trailer, where do I go?

The Recreational Vehicle Storage Facility is available to all residents and non residents. A lease agreement may be obtained by visiting the Office of Parking located at 2600 Hollywood Boulevard, City Hall West Side Annex Building. Our office hours are Monday through Friday, 8 am to 4:30 pm, except weekends and holidays.

12. If the parking meter is out of service can I still park without paying?

No. Please proceed to the nearest parking meter in the area or use the pay by phone service to pay for parking. For more information about this service, please visit Parkmobile.

13. Is there any free parking on city streets?

Yes. Free parking is offered in the downtown district on Polk Street, Tyler Street, Hollywood Boulevard, Harrison Street and Van Buren Street between 17th and 22nd Avenues.
Free on-street parking is offered for a 3-hour time limit in most areas between 8 am and 8 pm; and free parking anytime between 8 pm and 8 am. One hour time limit applies in some areas around Young Circle.

14. What do I do if I get a new car after I purchased a parking permit?

You must return your existing permit to the Office of Parking, apply for a change of vehicle and provide the official sales invoice or insurance document showing the permit holder’s name and address.
We must see the amended vehicle registration document as soon as possible to update our records. Your new parking permit will be issued to expire on the same day as the surrendered one.

15. What do I do if my parking meter receipt was upside down or fell off the dashboard and I received a citation?

You can provide proof of the meter receipt (front and back) along with the citation by mail or in-person to the Office of Parking. If the receipt was valid at the time you were cited, the city will void the citation as a one-time courtesy, if you are eligible.

16. What do I do if my parking permit is lost or stolen?

You can apply for a one-time replacement permit if your original permit is lost, stolen, destroyed, or damaged. You must complete an affidavit in order to receive a replacement.

17. What do I do if the meter I parked at was not working properly and I received a citation?

You must notify the Office of Parking by phone or in-person by 4:30 pm on the next business day of receiving the citation to have the parking meter checked by a meter technician 954.253.9072. If the meter is found to be defective or malfunctioning, the City will void the citation. If the meter is found to be operating properly, you will have to pay the citation or request a court date to appear before a judge.
To appear before a judge, complete an Affidavit for Court Appeal.

18. What other parking permits are available and what are the costs?

For a list of parking permits and costs, please visit Parking Permits

19. What payment methods are accepted by the parking meters?

The parking meters accept coins, cash, debit, and credit cards - Visa and MasterCard only. You can also use the pay by phone service. For more information about this service, please visit Park Mobile.

20. When is paid parking enforced?

Metered parking is enforced 24/7 a week including weekends and holidays.

21. Where can I obtain a handicap placard?

For information on obtaining a handicap placard, please visit the Florida Department of Highway Safety and Motor Vehicles.

22. Where can I purchase or renew a parking permit?

Parking permits can be purchased or renewed online or in person:
City of Hollywood Office of Parking 2600 Hollywood Boulevard,
City Hall West Side Annex Building
954.921.3535 - Mon through Fri, 8:00 am until 4:30 pm.

23. Where do I pay my parking ticket?

Parking tickets can be paid by mail, online or in-person:
City of Hollywood Office of Parking
2600 Hollywood Boulevard,
Hollywood, FL 33020
City Hall West Side Annex Building
954.921.3535 - Monday through Friday, 8:00 am until 4:30 pm

24. Who can apply for a Resident Parking Permit?

All Hollywood residents including seasonal residents. You can apply for a Resident Parking Permit if:

• All documents are in the permit applicant’s name
• Either your current lease agreement, current utility bill, voter ID, or property tax bill has a Hollywood address
• Your current driver’s license has a Hollywood address
• Your current vehicle registration has a Hollywood address

25. Why is parking enforcement necessary in the city?

We strongly prefer to educate customers in order to help them avoid tickets. That said, sound parking enforcement is essential to a healthy parking system: it enables the city to maximize use of the existing parking supply and ensures that the street is used in the best interests of the community.

26. I parked my car for less than two hours and returned to the same block to park later during the day. Why did I receive a ticket for parking in excess of posted time limits in downtown Hollywood?

A citation is issued for exceeding the posted time limit if the vehicle was parked on the same block for a period longer than 3 hours. If you leave the downtown area for a few hours, the enforcement officer doesn’t know when you left or when you came back. They do not know if you are a downtown employee, downtown resident, or just a visitor. They do know that your vehicle was in the area earlier and also there hours later. If you are electronically chalked at both times on the same day, you can be cited.

27. I was unaware of the parking rule changes in Hollywood. Can the city void my parking citation?

We do offer a courtesy void/warning for a driver if he/she is eligible. A driver can appeal the citation and ask for a courtesy void/warning.

28. I have a citywide parking permit. Can I park for as long as I want anywhere in Hollywood?

Citywide permits allow drivers to park for free in the Hollywood Beach area and in city garages. It does not allow a driver to exceed the posted time limits. It does, however, allow a driver to park long term in areas designated for long term city permit parking.

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Parks, Recreation and Cultural Arts

Show All Answers

1. Are dogs allowed on the beach?

Only at the dog beach between Pershing and Custer streets. Dogs must be on a leash until they are in the dog beach area. It is open Friday, Saturday and Sunday, 3 pm - 7 pm. Hours during daylight savings time are 4 pm - 8 pm. There is a fee.

2. Is a permit required to be married on the beach?

Yes, if you are setting up anything on the beach you must obtain a permit through our Special Events Division.

3. Is Alcohol allowed in the Parks?

No.

4. When are concerts at the Hollywood Beach Theatre canceled due to inclement weather?

Concerts are canceled by 5 pm. Please call 954.921.3404 and press 1 for cancelation information.

5. Who is playing at the Hollywood Beach Theatre?

Visit the website, www.hollywoodfl.org, and click View All under Events on the main page.

6. How do I rent a Community Center?

Call the Community Center you are interested in for availability.

7. How do I reserve a pavilion and is there a fee?

To reserve a pavilion, call 954.921.3404. Reservations may only be made with full payment. You must come to our office between 8 am and 5 pm, Monday through Friday. The fee schedule for reserving a pavilion and security deposit information are available on the Pavilions web page (click on the link below). We accept cash or a money order. We will accept a personal check if the reservation is made 30 or more days in advance. Pavilion Information

8. Is there a fee to reserve a pavilion?

Yes, $110 for Eppleman, Holland, John Williams, Veterans and Montella Park.
Charnow Park is $150 for the small, $160 for the Medium and 170 for the large pavilion.
We accept checks, money orders or credit cards. We will take a check if reservation is made 30 days in advance.

9. Is a bounce house permitted at a park?

They are allowed at some of City of Hollywood parks with a permit from the Parks, Recreation & Cultural Arts Department. All vendors must supply the City of Hollywood with a certificate of liability insurance indicating the City as an additional insured.

10. When are concerts at the beach canceled due to inclement weather?

We usually do not cancel until 5pm or later, you can call our office to see if the music has been cancelled, a recording comes on after 5pm

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Planning and Development

Show All Answers

1. Do I need a permit to do landscaping?

New construction requires a landscape sub-permit as an addendum to the building permit. The clearing of a lot for future construction requires an approved, tree removal permit from the Planning Department.

2. How do I apply for an Extended Hours License (E.H.L.)?

The E.H.L. application and checklist is available online and is to be submitted as a package with all the required contents for zoning approval to room 315.

3. How do I apply for the Alcohol License?

The City of Hollywood’s application for alcoholic beverage zoning approval is available in room 103. After completely filing out the form, attach a copy of the Certificate of Use, page five of the State of Florida A.B.T. License application and the establishments food / beverage menu (if the business is a restaurant) and bring the form to room 315 for zoning approval.

4. How long does it take to process the Certificate of Use Application?

Generally, the C.U. application is processed the same day it is applied for and if the application is approved the C.U. permit is given the same day.

5. How long is the Certificate of Use Permit valid?

Most Certificates of Use are issued on a permanent basis. If the business does not move, expand, and change ownership, name or business activity, the Certificate remains valid.

6. How long is the paint permit valid?

Paint permits expire in 30 days.

7. How long is the temporary sign permit valid?

Banner / Balloon signs are valid for 10 days and window sings are valid for 30 days.

8. How long is the tree permit valid?

Replacement is required within 60 days of approval of a permit.

9. Is it a violation to remove a tree without a permit?

An increased permit fee of $90 per tree is the penalty for non-permitted tree removal.

10. What do I need to apply for a temporary sign permit?

The applicant is to attach to the completed application, the Certificate of Use or Business Tax Receipt and a dimensioned drawing of the proposed sign.

11. What gets reviewed by Historic Preservation Board (HPB)?

The Historic Preservation Board reviews all requests for additions to existing buildings, major restoration work or substantial alterations for locally designated historic sites or sites located within a historic district.

12. What gets reviewed by Planning & Development Board (P&D)?

Applications for Variance and Special Exceptions, applications to request for zoning change or land use change, applications to make a request for a text amendment, and to review site plans and architectural design.

13. What gets reviewed by Technical Advisory Committee (TAC)?

All new construction and modifications to existing residential developments, which result in five or more dwellings on a single lot, all new nonresidential developments and existing nonresidential modifications which result in an increase of 11 or more parking spaces.

14. What is the cost of a Certificate of Use?

There is a fee of $100.

15. What is the cost of the Alcohol license?

Alcohol License fee is $75.

16. What is the cost of the E.H.L. license?

The license fee is $1900 with an additional application fee of $2400 for first time applicants and $1800 for renewals; both fees due at time of application.

17. What is the cost of the paint permit?

Paint Permit fee is $15.

18. What is the cost of a tree permit?

The cost is $30 for every tree removed.

19. What is the difference between a C.U. and the Local Business Tax?

The Certificate of Use allows for the occupancy of the structure as well as certifying that the use is permitted. The Local Business Tax is a tax on the business activity. After a C.U. has been issued, you may apply for the Local Business Tax in Room 103.

20. When do I need a Certificate of Use (C.U.) Permit?

A C.U. is required when an industrial or commercial building is erected, altered or enlarged, or an existing building goes through a change of occupant, name or type of business.

21. When do I need a paint permit?

If the commercial structure is located in downtown Hollywood or the Hollywood beach area, Community Redevelopment Agency (C.R.A.) approval is required on two original applications.

22. When do I need a tree permit?

An approved tree removal permit from planning is required for all properties.

23. When does the Planning Board / Committee meet?

Meetings for Planning and Development Board are held the second Thursday of every month at 6:00 pm in room 219. The Historic Preservation Board meets the fourth Tuesday of every month at 4:00 pm in room 219. Technical Advisory Committee meets the first Monday and third Monday of every month at 1:30 pm in room 215. see calendar for additional

24. When would I ask for a variance?

A Variance is needed when you want a specific property exempt from the requirements of a zoning regulation. The development and Review Board shall have the authority to consider petitions relating to variances for all development outside the historic district and historic sites. Administrative Variance may be approved by the Planning & Development Services Director without review by the appropriate board.

25. Where do I get the paint samples?

Any retail store that sells paint can provide a sample that resembles the city’s Sherwin Williams color chart.

26. Where is C.R.A. located?

Community Redevelopment Agency
330 N Federal Hollywood, FL
(CRA) 954.921.2980

27. Why do I need a Special Exception application?

A Special Exception is one which is not permitted by right, but which may be permitted after assessing and addressing potential uses. The purpose of the Special Exception application review process is to allow the Planning and Development Board an opportunity to review such requests, identify issues and impose appropriate conditions to avoid, minimize or mitigate the potential negative impacts .

28. Why would I need a General Application?

A completed general application is required to go before a board to request a Variance, Special Exception or request a Zoning Change, Land use Change, Text Amendment or to have site plans reviewed by TAC and P&D / HPB if applicable.

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Police

Show All Answers

1. How do I report a crime?

Dial 911 for emergencies. For non-emergencies, call 954.967.4357.
Help Prevent Crime

2. What are the criteria to report a fraud?

Contact Criminal Investigations at 954.967.4411

3. How can I get a traffic concern addressed?

Contact the Traffic Unit at 954.967.4567.

4. What will happen to my case after I make a report?

In most misdemeanor cases where the victim wants to prosecute, the victim follows up with the State Attorney’s Office to file charges. They are located at 201 S.E. 6 Street Fort Lauderdale, Florida.

In felony cases, the Probable Cause Affidavit, reports and statements are forwarded by the Hollywood Police Department’s Case Filing Unit to the State Attorney’s Office. The State Attorney’s Office determines which cases they will prosecute.

5. How can I get a copy of a police report?

Florida State Statute 119 governs the Public Records Law. Reports can take up to 10 business days for availability.

Copies of police reports can be obtained at the Police Departments Records Section located at 3250 Hollywood Boulevard. They are open Monday through Friday from 8:00 am to 5:30 pm excluding holidays and weekends. The cost of a police report is $.15 cents per page, or 20 cents for a double sided copy. Certified copies of reports are $1 per page. If extensive research is needed to complete a request, additional fees will apply.

Only those individuals involved in a crash, or their agent can obtain a copy of the crash report within 60 days of the crash date. An affidavit will be required to obtain such report.

6. What do I do if a report is incorrect?

If your report contains inaccurate information, the Officer that handled the original incident is the only one that can make changes to the report.

7. Where do I obtain a final disposition of a case?

Contact the Broward County Clerk of the Court 954.831.7154.

8. How do I contact the officer that handled my report?

Officers work various hours. Please leave them a message for them at 954.967.4636.

9. Will a detective follow up on my case?

A detective will be assigned to almost all felony cases and domestic violence misdemeanors.

10. How can I obtain neighborhood crime statistics?

To obtain information on crime statistics, visit Crime Mapping.

11. Where can I check to see if there is a Sexual Predator in my neighborhood?

Visit the Florida Department of Law Enforcement website

12. How do I file a report about something that is not criminal in nature?

Civil cases are filed in county court.

13. Who is the Neighborhood Team Leader in my area?

View the Neighborhood Team Leader map to find out.

14. How do I commend an employee of the Hollywood Police Department?

The Hollywood Police Department appreciates your comments when a Department Member provides exemplary service. If you wish to commend the actions of any Hollywood Police Department employee, you can:

• Send an email to Hollywoodpdtips@hollywoodfl.org
  (please place ATTN: Personnel Unit in the email subject line), or


• Contact the employee’s immediate supervisor at 954-967-4357, or


• Write a letter to the Chief of Police at:
  Hollywood Police Department
  3250 Hollywood Boulevard
  Hollywood, Florida 33021

Commendations received by the Police Department for any employee will result in advising the employee of your gratitude, a department-wide posting of the commendation and permanently recording the employee’s actions and your appreciation in the employee’s personnel file. After an internal review, additional departmental awards will also be considered.

15. How can I get something done about a continuous barking dog?

Contact our non emergency phone number at 954.967.4357 or your Neighborhood Team Leader, Code Enforcement Officer or the Animal Control Officer.

16. What time does the noise ordinance go in effect?

There is no specific time indicated in the ordinance. If noise is disturbing the peace, the ordinance is enforceable, as long as the complainant signs a complaint affidavit.

17. How do I evict a tenant?

An eviction is a civil matter handled at County Court. The Hollywood Police Department offers a Landlord Workshop to assist property owners in avoiding problems with their properties and tenants. The information presented at these workshops is extremely valuable to landlords. Some items to be discussed are:

• Code Violations
• Eviction Procedures
• 
  Tenant Screening
• Hollywood City Ordinances
• Injunctions for Domestic Violence
• Procedures for Misdemeanor Complaints
• Trespass Law

Contact the Special Operations Division of the Hollywood Police Department
3250 Hollywood Blvd.
Ph: 954.967.4456

View the landlord training booklet.

18. How can I find out if someone was arrested?

To conduct an arrest search in Broward County, visit the Sheriff website.

19. Where can I get a restraining order?

Restraining Orders can be filed at the Broward County Court House located at 201 S.E. 6 Street, Fort Lauderdale Florida.

20. How long do I have to wait before reporting a person missing?

A specific criterion has to be met before a person is categorized as a Missing Person. There is no specified time frame that one has to wait to file a Missing Person report.

21. What happens to unclaimed property?

Found items are considered abandoned after 90 days and are subject to destruction, donation to charity, or auction. Items to be auctioned are submitted to aPolice auction website, which handles all aspects of the auctions, including the terms, rules, bidding arrangements, and shipping policies.

Evidentiary items related to crimes other than capital felonies will be disposed of after the final disposition of the courts; as outlined within the Florida State Statutes relating to evidence retention.

22. Can I claim property that I found?

If a person wishes to make a claim on property they have found and turned into the Police Department, a $25 nonrefundable deposit fee must made to the Property Office within 48 hours. If, after 90 days the rightful owner has not made claim to the property, the person will then be able to retrieve it.

23. How do I get my property back that is being held by the Hollywood Police Department?

Please call the Property section at 954.967.4620 to confirm that we have your property and that it is available for release. Appointments are recommended and in some cases required. You will need your case number and photo identification. In some cases other documentation is required.

You may assign another person to retrieve your property with a notarized letter of authorization and photo identification. The letter must be addressed to the Hollywood Police Department Property Unit and include:

• Notary stamp and signature
• The case number
• The name of the person you are granting this authority
• Your signature

24. How do I make a complaint against an employee of the Police Department?

Complaints will be accepted in person, by telephone or by letter. It is preferred that the complaint be made in person by the individual who is directly involved in the allegation against the Hollywood Police Department employee.

Any Supervisor of the Department may accept a complaint.

How do I contact the the Internal Affairs Unit?
Internal Affairs Unit can be reached by telephone at: (954) 967-4398
Internal Affairs

25. Can I ride my bike on the beach?

View the city's code of ordinances.

26. Can I walk my dog on the beach?

View the city's code of ordinances.

27. Is alcohol permitted on the beach?

View the city's code of ordinances.

28. Do you offer VIN verification checks?

Vehicle Identification Number verifications checks are available using a Public Notary.

29. How do I hire a Police Officer for off duty security?

Please Complete the "Extra Duty Police Officer Application Form" and the "Extra Duty Police Services Hold Harmless Agreement". Forms are available at Police Headquarters,3250 Hollywood Boulevard, Hollywood, FL 33021. For further information, contact the Hollywood Police Detail Coordinator at 954.967.4500.

30. Who is the Code Enforcement Officer for my neighborhood?

View the Code Enforcement Officer map to find out.

31. Do you offer child car seat installations?

Child cart seat installations are available by appointment. Please call the Crime Prevention Unit at 954.967.4314 to schedule.

32. Do you provide fingerprint services?

Fingerprints are available Tuesdays and Wednesdays from 8:00 am to 10:30 am Fingerprint cards must be brought in by the requester. The cost for fingerprinting services is $10 for City of Hollywood Residents and $15 for Non- Residents.

33. Where can I get a background check?

A local background check for incidents which occurred in the City of Hollywood is available at Police Departments Records Section located at 3250 Hollywood Boulevard. They are open Monday through Friday from 8:00 a.m. to 5:30 p.m. excluding holidays and weekends.

Countywide background checks are available at 2600 Broward Boulevard. Their contact number is 954.831.8700.

A Level II background check is available through the Federal Bureau of Investigations. Their contact number is 304.625.3878

Full background checks for State of Florida are available through the State. Their contact information is 850.410.8109.

34. How do I become a Police Officer?

View the police officer requirements and process.

35. Can I get Community Service hours at the Police Department?

Community Service office hours are available through our Quarter Master’s Section. They can be reached at 954.967.4430.

36. How do I get a permit for a block party?

Please fill out the Block Party Application and deliver it to the Hollywood Police Department at 3250 Hollywood Boulevard, Hollywood, FL 33021. For additional information, please contact the Patrol Office at 954.967.4500

37. How do I get speed bumps on my street?

To request a speed bump for your street contact the city traffic engineer at 954.921.3254.

38. Where do I dispute or pay for a parking ticket?

View the city's parking enforcement policies.

39. Where do I pay a ticket issued to me?

Tickets are payable at the Broward County Court House. For more information or to pay online, visit
the clerk of the courts website.

40. How do I apply for special parking requests, parades, or demonstrations and assemblies?

Click on the applicable form Traffic, Special Events and Neighborhood Officers

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Procurement Division

Show All Answers

1. How do I become a Vendor for the City of Hollywood?

Click on the Vendor Registration Form link to download and fill out the application.

Return to:
City of Hollywood
Procurement Services Division
P.O. Box 229045
Hollywood, Florida, 33020 Vendor Registration Form

2. How do I check for current bid openings?

Click on the link to view current bid information Bid Opening

3. How do I check for bid award information?

Click on the link to get the information Award Recommendation

4. How do I see the City's Procurement Contracts?

Click on the link to our website Contracts

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Public Utilities

Show All Answers

1. Who do I call regarding after hours utility emergencies?

For after hours emergencies (after 3:30 p.m., including weekends and holidays) please call the Hollywood Police Department non-emergency line at 954.967.4357.

2. Who do I call regarding water being shut off?

Please call the Water Office at 954.921.3241 for assistance.

3. Who do I contact if I have a problem with my meter?

If you have any problems with your meter, contact the Water Office at 954.921.3241.

4. Who is responsible for finding and fixing leaks in my system?

The City’s responsibility ends at the meter. However, we will assist you in locating problems on your side of the meter if requested. For more information call Underground Utilities at 954.921.3046.

5. When can I water my lawn and are there water restrictions?

Irrigation (watering) is never allowed during the day for existing landscaping. Irrigation is allowed Wednesdays and Saturdays from 5 p.m. to 9 a.m. for odd-numbered addresses and Thursdays and Sundays from 5 p.m. to 9 a.m. for even-numbered addresses. For more information on watering restrictions, please click here - Watering Restrictions

6. Do you have record drawings of utilities on my property?

Records and Archives may be able to assist you, please call 954.921.3545

7. How do I start new service (water, sewer or trash)?

New utility accounts can be opened in person at City Hall, 2600 Hollywood Blvd, Room #103.
Requirements include: a state issued photo id. a copy of your lease (if you are renting) or closing documents (if you are the new property owner). The appropriate deposit. The City's Municipal Ordinance requires all new customers to prepay their deposit. Please call the water department at 954.921.3241 or get more information on our website. Start a new service (water, sewer or trash)

8. How do I pay my water bill?

You have several ways to pay your water bill. You can pay in person or pay online. For more information, please visit our website or call the Water Office at 954.921.3241.
Pay Online

9. How is my bill calculated?

City of Hollywood rates and other billing information can be found online. For more information, please call the Water Office at 954.921.3241. Rates.

10. What is the storm water fee, and what is it for?

The storm water fee is used by the City to improve the storm drainage system. Our flat terrain and inadequate drainage facilities make flooding issues very challenging. The fee is assessed based on the estimated amount of runoff from the property. For more information, please call the Water Office at 954.921.3241.

11. Who do I call regarding sanitary manhole and stormwater grate issues (missing, broken, etc.)?

Please call Underground Utilities at 954.921.3046

12. Who do I call about storm drain issues?

Storm sewers are maintained by the City in which they are located, unless they are on private property. Storm sewers are identified as the large grates in streets and near curbs that collect rainwater runoff. In Hollywood, contact Underground Utilities at 954.921.3046.

13. How is our drinking water treated?

Our Drinking Water comes primarily from the Biscayne Aquifer ~100-200 feet below us. Additional wells have been installed to the Floridian Aquifer which is approximately 900-feet underground. Hollywood water is treated with a combination of RO (reverse osmosis) filtration and lime softening. Our drinking water is tested extensively 365 days a year. Wastewater and stormwater are also tested periodically.

14. Who should I call about back-ups or line breaks?

Please call Underground Utilities at 954.921.3046. For after hours emergencies (after 3:30 p.m., including weekends and holidays) please call the Hollywood Police Department non-emergency line at 954.967.4357.

15. Who do I call regarding water leaks (fire hydrant, water meter, etc.)?

Please call Underground Utilities at 954.921.3046. For after hours emergencies (after 3:30 p.m., including weekends and holidays) please call the Hollywood Police Department non-emergency line at 954.967.4357.

16. Who do I call regarding low water pressure?

Please call Underground Utilities at 954.921.3046.

17. Who do I call regarding testing of my backflow prevention device?

The City does not test private backflows. It is required that you hire a certified backflow technician to test and certify your backflow device annually and provide the results to the Plumbing Division at 954.921.3335

18. Who do I call regarding a request for a fire hydrant flow test?

Please call Underground Utilities at 954.921.3046.

19. Who do I call regarding a request for a hydrant meter?

Please call the Water Office at 954.921.3241.

20. Can I connect to sewer if my house is on a septic system? ?

Call the Engineering Support Services Division at 954.921.3930 to determine if your home is eligible to connect.

21. Who can I call to get my water tested, or if I have a quality complaint?

Call the Utilities Laboratory at 954-921-3434.

22. How does the city handle water polluters?

Our Regulatory Compliance Department investigates all reports of water pollution. It is illegal to dump anything down storm drains in the state of Florida. If you witness dumping or spilling to a storm drain or water body please call 954.921.3241; after hours call 954.921.3288. The City also has an Industrial Pretreatment Program that oversees, and limits, industrial inputs to our sewer system.

23. What is the Safe Drinking Water Act (SDWA)?

The SDWA is a group of stringent federal requirements that regulate public water supplies and protect our drinking water. SDA

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Public Works

Show All Answers

1. Where should I report street lights that are not working?

To report a problem with street lights, contact Public Works at 954-967-4526 and give them information on the location and fault. If possible, you should include the number on the front of the street light column.

2. A traffic light is not working properly.

A. Call the Hollywood Police Department's (HPD’s) non-emergency number, 954-967-4357 for quicker response or call us at 954-967-4526. We will forward the information to HPD who will relay the information to the Broward County Engineering Division for repair.

3. A street or school zone sign is damaged, down or missing.

Call Broward County Engineering Division at 954-484-9600 or call us at 954-967-4526.

4. Where should I report graffiti?

Call us at or 954-967-4526 for graffiti on City property. For graffiti elsewhere, call HPD at 954-967-4357 or Code Enforcement at 954-967-3061.

5. My sidewalk needs to be repaired.

According to the Municipal Code of Ordinances, Chapter 155.30, property owners are responsible for the maintenance of sidewalks, swales and curbs that abut their properties. For more information regarding sidewalk repairs or replacement, and road construction, etc. contact the Engineering Division at 954-921-3900.

6. There is a pothole in the road or alley.

Call us at 954-967-4223 or 954-967-4526 with the information and the repair will be scheduled.

7. Does the City maintain trees in the swale?

Trees in swales are the responsibility of the abutting property owner. However, if the branches become hazardous (e.g. hang too low over the sidewalk or road) we will trim the branches.

8. I would like a tree removed from my property or the swale.

Contact the Planning and Development Services Department at 954-921-3471.

9. There is a branch in the road - there is a broken branch hanging from a tree - a tree is down or is in danger of falling down

Call us at 954-967-4526 during normal working hours or 954-967-4357 after hours or on holidays.

10. How can I locate underground cables/utilities?

Call Sunshine State One Call at 1-800-432-4770

11. What's the procedure to rent a slip at the Marina?

Call the Marina at 954-921-3035 for details.

12. Where can I get free paint?

Contact Broward County's Paint Program at 954-553-4684.
Note: This program was previously administred by the City's Code Enforcement Division)

13. Where can I report sick or dead animals?

Call Broward County at 954-359-1313.

14. I have a problem with bees.

Call Alpine Farms at 800-668-6602 - a fee will be charged.

15. I have a problem with mosquitoes.

Call Broward County's Mosquito Control at 954-765-4062.

16. Who do I contact to get City restroom cleaned?

Public Works at 954-967-4526.

17. Who do I contact to report a broken sprinkler in the park or median?

Public Works at 954-967-4526

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Treasury

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1. What Internet browsers are supported for paying my utility bill online?

Microsoft Internet Explorer and Netscape Firefox are the only browsers fully supported by our utility billing online payment web site. Though several browsers have been able to use our Internet payment system in the past, only these two have ever been fully supported. Use caution when accessing our payment system with other web browsers because certain unsupported browsers have been known to cause problems with payments.

2. Which Internet browser versions are supported?

Our utility billing online payment web site requires browsers to support HTML 4.0 (or higher) and JavaScript. Our system supports Internet Explorer 6.0 (or higher) and Firefox 2.0 (or higher). We recommend you have the most up-to-date browser version.