Who do I contact if I have a problem with my meter?
Please contact Utility Billing Customer Service at 954.921.3938. Select option 6 for assistance.

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1. Who do I call regarding after hours utility emergencies?
2. Who do I call regarding a water shut-off notice or water billing issue?
3. Who do I contact if I have a problem with my meter?
4. Who is responsible for finding and fixing leaks in my system?
5. When can I water my lawn and are there water restrictions?
6. Who do I contact for record drawings or as-builts for my property?
7. How do I start new service (water, sewer or trash)?
8. How do I pay my water bill?
9. How is my bill calculated?
10. What is the storm water fee, and what is it for?
11. Who do I call regarding sanitary manhole and stormwater grate issues (missing, broken, etc.)?
12. Who do I call about storm drain issues?
13. How is our drinking water treated?
14. Who should I call about back-ups or line breaks?
15. Who do I call regarding water leaks from fire hydrant or water meter?
16. Who do I call regarding low water pressure?
17. Who do I call regarding testing of my backflow prevention device or if my backflow is leaking?
18. Who do I call regarding a request for a fire hydrant flow test?
19. Who do I call regarding a request for a hydrant meter?
20. How do I connect to sewer? Is sewer available in my area or when is sewer expected to be available?
21. Who do I contact for water quality issues or to have my water quality tested?
22. How does the city handle water polluters?
23. What is the Safe Drinking Water Act (SDWA)?
24. Am I responsible for my sewer line past my property line?
25. How long does it take for my water to be turned on after payment?