Frequently Asked Questions

 

Question:		What is a SmartCard?
Answer:		A SmartCard is a prepaid parking card that provides parkers with a cashless alternative to use in the City’s electronic meters (master meters and single space meters) and in the new pay-on-foot stations in the municipal parking garages.
Question:		What is the cost to purchase a SmartCard?
Answer:		There is no charge for the actual card; the Office of Parking Services has absorbed that cost for you. The initial minimum purchase is $25; you may then replenish the card for any denomination thereafter.
Question:		Where can I use my SmartCard?
Answer:		All City of Hollywood on-street parking meters, meters on municipal parking lots and in all City of Hollywood public parking garages.
Question:		How do I use my SmartCard?
Answer:		Insert the card into the designated slot on the meter; the first number displayed will be the balance remaining on the card. When you leave the card in the slot, the meter will then begin decrementing $.25 (for each 15 minutes of parking) until you remove the card. DON’T FORGET TO REMOVE THE CARD WHEN THE DESIRED AMOUNT OF TIME OF PARKING HAS BEEN ACHIEVED.
Question:		When the SmartCard has been depleted, can I put more money on the card?
Answer:		Yes, SmartCards can be replenished at: Van Buren Street Garage located at 251 S. 19 Avenue, (954) 924-2950. Garfield Street Garage on Hollywood Beach, 300 Connecticut Street, (954) 921-3277 - Effective August 1, 2008. The Radius Parking Garage, located at 250 N. 19 Avenue in downtown Hollywood, (954) 921-3475 - Effective August 1, 2008. The main office located in the City Hall Complex-2600 Hollywood Blvd. (954) 921-3535 Please call the applicable office for hours of operation.
Question:		What happens if the card or the meter malfunctions?
Answer:		Please call the telephone number listed on the meter or call the office where you purchased the SmartCard.
Question:		What if I can't find a meter on the street or in a municipal parking lot to use my SmartCard?
Answer:		The City owns and operates many public parking garages, see listing below: Downtown Hollywood Public Parking Garages: Van Buren Street Municipal Parking Garage-251 South 20th Avenue Located on the corner of Van Buren Street and South 20th Avenue Open 24 hours per day, 7 days per week, roving security (954) 924-2950 Radius Municipal Parking Garage-250 North 19th Avenue Located on Polk Street and 19th Avenue (entrance on 19 Avenue) Open 24 hours per day, 7 days per week, roving security (954) 921-3475 Hollywood Beach Public Parking Garages: Garfield Street Municipal Parking Garage-300 Connecticut Street Located on the corner of A1A and Connecticut Street Open 24 hours per day, 7 days per week, roving security (954) 921-3277 Maurice Connell Municipal Parking Garage-350 Johnson Street Located on the corner of A1A and Johnson Street Open Sunday-Thursday 6:00 a.m. until midnight, Friday and Saturday 24 hours per day (954) 921-3440
Question:		Can the SmartCard be used to pay for parking during special events?
Answer:		The SmartCard can be used at the metered spaces, but not in the public parking garages as they are pre-cashiered for a flat rate of $10 per event.
**SmartCards that are lost, damaged or stolen are not refundable. The City will not refund any unused balances on SmartCards under any circumstances. **