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Welcome to the City of Hollywood's online Customer Service Center for
your utility account. The City is pleased to announce that you can now
pay, as well as view your utility bill, including historical charges
and usage, ONLINE!
Please note that the City's internet site is unavailable to
make online utility payments from 1:30 a.m. until 5:00 a.m.,
Tuesday through Saturday due to system processing and maintenance
requirements. We are sorry for any inconvenience this may cause you.
REGISTERED
USERS:
Click here to view
or pay your utility bill online (please have your ACCOUNT# and PIN#).
FIRST TIME
USERS:
Things you will need to register:
- Your temporary
ten (10) digit PIN number located on the bottom left of your water bill (the part of the water bill that you keep for
your records). Click here to view a sample bill highlighting where
the PIN is located.
- Your utility account number.
Registration Process:
- Once you click below to register (see step 6), you will see a Sign-On
screen. Enter your utility account number and your temporary
PIN number, and click "Submit".
- You will then be
directed to the Account Registration Page. Here you will enter a
new PIN (one you choose for privacy and security purposes), re-enter the new PIN for verification, enter
a PIN HINT (something
that will remind you of your PIN), and enter your email address
(to receive a confirmation message). Click
"Submit".
- An electronic email verification will be sent to the email
address that you entered on the Registration screen. This email
contains your PIN, PIN HINT and a link for you to click on to
complete the Registration Process. Please be sure to save this
confirmation for future reference in the event you forget your PIN
and PIN HINT.
- The link contained in the email verification will
direct you to the Sign-On screen where you will enter your utility
account number and the new PIN that you just created. Click "Sign-On".
- Once you have
successfully signed on with your new PIN, you will be asked to
sign-on again and you can proceed to access and view or pay your utility
account.
-
Click
here to register.
What
are the benefits of online viewing?
Internet access
improves customer service by
giving you, the customer, online access to your account information any
time of the day or night, seven days a week from the convenience of your home or office.
Why call a customer service
representative in order to answer your standard billing or inquiry
issues? You can now access the following information whenever you
want:
- Payment
history - View your account's payment history, including
pending payments.
- Customer
account information - View your account information, including
account status and balance, last bill sent, and last payment
received.
- Consumption
summary information - Display your account's consumption
summary information for each meter, including last reading,
average daily usage, and period usage.
- Consumption
summary graphs - Generate your account's consumption graphs by
period for the last three years.
- Customer
billing history - View your account's service summary
information, including the service status, the start and stop
dates, and the average charge based on the previous 12 months.
- Service
summary graphs - Display in graph format you account's last
twelve billing amounts.
- Customer
billing statement - View your account's customer billing
statement that provides a detailed reading and charges for a
specific bill.
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