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Pay Your Utility Bill
Paying your monthly bill is easy. To make paying your bill as convenient as possible, the City offers a number of different payment options:

Pay Your Bill Online

Pay over the Internet using your credit card.
  • Registered Users: Click here to begin the payment process.
  • New Users: You will need to register first. Please click here and type your water account number in the “Account ID” box. In the “PIN” box, please type the 10-digit temporary PIN located on the bottom left of your water bill (the part of the water bill that you keep for your records, see sample bill). When both numbers are typed in their respective boxes, click the “Sign-On” box.
    • You will be directed to the Account Registration Page. Please complete the form and enter a new PIN (one you choose for privacy and security purposes). Re-enter the new PIN for verification, enter a PIN HINT (something that will remind you of your PIN), and enter your email address (to receive a confirmation message). Click "Submit."
    • An e-mail verification will be sent to the e-mail address that you entered on the registration screen. This email contains your PIN, PIN HINT and a link for you to click on to complete the registration process. Please be sure to save this confirmation for future reference in the event you forget your PIN and PIN HINT.
    • Once you have successfully signed on with your new PIN, you will be asked to sign-on again and you can proceed to access and view or pay your utility account.
  • Forgot your PIN?
  • E-Mail Us – Questions about online payments?

NOTE: In order to get same-day credit for your payment, you must complete the online payment process and finalize your transaction by Noon on weekdays. Also the City's internet site is unavailable to make online utility payments from 1:30 a.m. until 5 a.m., Tuesday through Saturday due to system processing and maintenance requirements. We are sorry for any inconvenience this may cause you.

    Pay Your Bill Automatically by Direct Debit

    • Pay your bill automatically each month by direct debit from your checking account. Download, complete and submit the Direct Debit Enrollment Form and a voided check to: Treasury Division - Enrollment, P.O. Box 229045, Hollywood, Florida 33022-9045. You can also drop the form off at the Cashiers window in Room 103, City Hall, 2600 Hollywood Blvd., or put it in the night payment drop box next to the Cashiers drive-thru window.
    • The City will send you your monthly bill showing the usual billing information, as well as the amount of the payment that will be automatically deducted from your checking account on the payment due date.
    • You will have time to review your bill and ask questions before the amount owed is deducted from your checking account. You will have five working days prior to the payment due date - to stop the automatic payment, if necessary.
    • The withdrawal from your checking account will appear on your next bank statement.
    • Should you have any questions related to enrolling in the City's new direct debit payment program, please call 954.921.3241 or email-us.

        NOTE: Please continue to pay your monthly bill as you normally would until you see the words "Amount Due Will be Bank Drafted" printed on your bill next to the amount of the bill (this takes one to two billing cycles after you enroll). Again, the payment will not be deducted from your checking account until the due date shown on the bill.

        Pay by Mail

        • Mail full payment of the amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill for your convenience. Please make your check or money order payable to the City of Hollywood and write your account number on the face of the check/money order. Do Not Send Cash.

          City of Hollywood
          Utility Bill Processing Center
          P.O. Box 229187
          Hollywood, Florida 33022-9187

        Pay in Person
        • You may pay your bill in person at the following locations on weekdays:

                Main Location:
                Cashiers Office City Hall, Room 103
                2600 Hollywood Boulevard 
                Hours: 7:30 am - 5:00 pm. 

                Drive-thru window:
                City Hall 2600 Hollywood Blvd.
                North side of building
                7:30 am - 4:30 pm.

                Pay by night drop box:
                Payment drop box for "after hours" payments are located as follow:
                Main Location:
                City Hall 2600 Hollywood Blvd.
                North side of building,
                next to the "drive thru" window.

        NOTE: Payment of your utility bill is due by the date indicated on your bill.

        Misplace or Didn't Receive Your Bill?

        Register so that you can view your utility bill online and simply print out a copy of your bill and send it along with your payment to the above mailing address.