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Pay Your Utility Bill

 

NOTICE TO HOLLYWOOD UTILITY CUSTOMERS 


The Department of Public Utilities has been working hard to improve the utility billing process to enhance customer service.  Your new utility bill has been modernized and streamlined to make it easier to read.  The new billing system offers customers easier, more convenient options for paying bills faster and in a more secure environment.

The Department of Public Utilities has also revamped the customer service center.  There is a new customer service center phone number and FAX number.  The phone number is 954.921.3938.  The FAX number is 954.921.3909. 

You have the option to speak to a Customer Service representative in-person during normal business hours of 8:00 am to 5:00 pm Monday through Friday.  When you come to City Hall or contact us by phone, you will be speaking with the new customer service team.  These new team members are working hard to bring you the best service.  We would like to thank you for your patience during the transition to the enhanced billing system.

What You Need To Know
The City of Hollywood Department of Public Utilities Customer Service Center recently transitioned to a new and improved utility billing system.  The new system offers several quick and easy ways to pay your monthly utility bill.  In the coming week additional options will be offered such as smart phone access to the new and enhanced online payment system.  

Payment Options
Paying your monthly bill is easy. To make paying your bill as convenient as possible, the City offers a number of different payment options:

Online
Please note: The maximum payment allowed in an individual session online is $500.

Make A One-Time Payment: Click here to pay now in 3 easy steps

To Make a One-Time Payment:
Step One: click 'Pay Now'
Step Two: Enter your account number found on your utility bill in the "Account ID" box.  Your account number is the last 6 digits after the dash.  Enter your 6 digit customer ID.  Your customer ID can be found in the “Account ID” box.  Your customer ID is the first 6 numbers before the hash mark (see sample bill). Type in a valid email address, re-enter that email address to confirm then press the blue "Continue" box.
Step Three: Add new payment method.  Payment methods include MasterCard, VISA, Debit Card and e-Check.  American Express option coming soon.  Select the payment method and enter your card or banking information.  Once you choose the payment amount and payment method your payment will be submitted and credited to your account during the next business day.

Registering Your Account: In the coming days you will be able to register your account to pay your utility bill online, view your billing history, schedule AutoPay and much more.

E-Mail Us – Questions about online payments or call a Customer Service Representative at 954.921.3938.  Callers will have the option to speak to a Customer Service representative during normal business hours of 8:00 am to 5:00 pm Monday through Friday.

Direct Debit
If you have automatic payments set up through your banking or financial institution, you will not need to make any changes and your payment will be processed when due as specified on your utility bill.  Please make sure you have the appropriate funds available in your bank account keeping in mind the processing of your payment may be delayed. 

  • Pay your bill automatically each month by direct debit from your checking account. Download, complete and submit the Direct Debit Enrollment Form and a voided check to: Treasury Division - Enrollment, P.O. Box 229045, Hollywood, Florida 33022-9045. You can also drop the form off at the Cashiers window in Room 103, City Hall, 2600 Hollywood Blvd., or put it in the night payment drop box next to the Cashiers drive-thru window.
  • The City will send you your monthly bill showing the usual billing information, as well as the amount of the payment that will be automatically deducted from your checking account on the payment due date.
  • You will have time to review your bill and ask questions before the amount owed is deducted from your checking account. You will have five working days prior to the payment due date - to stop the automatic payment, if necessary.
  • The withdrawal from your checking account will appear on your next bank statement.
  • Should you have any questions related to enrolling in the City's direct debit payment program, please call 954.921.3938.      

    NOTE: Please continue to pay your monthly bill as you normally would until you see the words "Amount Due Will be Bank Drafted" printed on your bill next to the amount of the bill (this takes one to two billing cycles after you enroll). Again, the payment will not be deducted from your checking account until the due date shown on the bill.
           
    Pay By Phone
    Customers have the option to use the 24-hour Pay-By-Phone interactive voice response (IVR) system.  The number to call is 954.921.3938.  Please note: The maximum payment allowed in an individual session using the Pay-By-Phone option is $500.  Payment methods include MasterCard, VISA, and e-Check.  American Express option coming soon.  The automated system takes users through step-by-step to pay over the phone.  Callers will also have the option to speak to a Customer Service representative during normal business hours of 8:00 am to 5:00 pm Monday through Friday.

         
    Pay by Mail
    If you pay your bill by mail, the transition to the new system will not affect your payment.  Please mail the full amount due along with your payment stub to the address indicated below.  A courtesy envelope is enclosed with your monthly bill.  Make your check or money order payable to the City of Hollywood and write your account number on the check/money order.  Do Not Send Cash. 
           
           
    City of Hollywood
    Utility Bill Processing Center
    P.O. Box 229187
    Hollywood, Florida 33022-9187

    Pay in Person
    If you pay your bill in person at City Hall cashiers will be available to accept your payment during regular business hours, Monday through Friday, 7:30 a.m. to 5:00 p.m.  Please bring your bill with you. 

    For your convenience the City accepts drive through payments from 7:30 a.m. to 4:55 p.m. Monday through Friday, and offers a 24-hr drop box located on the north side of City Hall in the drive through lane.  All drop box payments must be by check or money order only.  All cash and credit card payments must be made in person or via the drive through lane during normal business hours. 

    You have the option to speak to a Customer Service representative in-person during normal business hours of 8:00 am to 5:00 pm Monday through Friday.

    • You may pay your bill in person at the following locations on weekdays:

            Main Location:
            Cashiers Office City Hall, Room 103
            2600 Hollywood Boulevard 
            Hours: 7:30 am - 5:00 pm. 

            Drive-thru window:
            City Hall 2600 Hollywood Blvd.
            North side of building
            7:30 am - 4:30 pm.

            Pay by night drop box:
            Payment drop box for "after hours" payments are located as follow:
            Main Location:
            City Hall 2600 Hollywood Blvd.
            North side of building,
            next to the "drive thru" window.

    NOTE: Payment of your utility bill is due by the date indicated on your bill.
       
    Payment Methods
    Cash, check, Money Order, e-check, Debit Card, MasterCard and VISA are currently accepted.  American Express will be accepted in the near future.

    Misplace or Didn't Receive Your Bill?
    View your utility bill online