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Utility Billing & Customer Service

Welcome to the Utility Billing & Customer Service center, your one-stop shop for paying your City of Hollywood utility bill, viewing utility service rates, registering for utility payment-related services, and much more. 

Establishing New Utility Service

First, determine if your service address is served by the City of Hollywood Public Utilities by calling customer service at  954-921-3938.  Some Hollywood addresses are in the Broward or Davie service areas, in which case properties may receive water service from one utility provider and sewer from another provider.

New utility accounts can be opened in person at City Hall, 2600 Hollywood Blvd, Room 103. Requirements include:

  • A copy of your lease (if you are renting) or closing documents (if you are the new property owner)
  • A state issued photo ID
  • The appropriate deposit. The City's Municipal Ordinance requires all new customers to prepay their deposit.

View the deposit rate sheet to determine your deposit amount.

Out of State or Cannot Stop By

In the event you are out of state or cannot visit our office in person, the Utility Service Application can be printed and mailed with the appropriate documentation and deposit as described above.

Please call our customer service department at 954.921.3938 if you must use this option.

Important Phone Numbers

If you cannot find the answers to your questions online or wish to speak to a customer service representative regarding your service, please call the appropriate phone number listed below:
  • For assistance regarding your water service or utility bill, or to reconnect service before 5:00 p.m. weekdays:
    Monday through Friday
    8:00 am to 5:00 pm
    Ph: 954.921.3938

  • To report emergency leaks on holidays and weekends:
    Saturday, Sunday and Holidays only
    Ph: 954.764.HELP (4357)
  • For inquiries regarding garbage removal and recycling services, and disposal of bulky hard junk:
    Monday through Friday
    8:00 am to 4:30 pm
    Ph: 954.967.4200