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If your water meter has registered unusually high water usage due to a leak or other valid
circumstance which has resulted in a higher than average monthly bill, you may be eligible
for a high use billing adjustment pursuant to Section 51.039 of Hollywood's Municipal Code
provided that the following conditions are met:
- The utility customer must complete the
application form for a
High Use Billing Adjustment and submit it to the City as soon as possible after the high use occurs.
- If the high use is due to a leak, the utility customer is to indicate on the
application form the location of the leak and the date it was repaired. Supporting
documentation is very important in consideration of a customer's request pursuant to
Municipal Code. A copy of the plumber's bill should accompany the application form.
If the customer repaired the leak, an original receipt from a hardware supply store
for the purchase of necessary supplies to fix the leak, along with any other evidence
of the repair, should be provided.
- If the high usage on the customer’s utility account was not due to a leak, the customer
must indicate on the application form the other valid circumstance believed to have caused
the high usage. Supporting documentation is very important in consideration of a customer’s
request pursuant to Municipal Code, and the customer should provide as much supporting
documentation as possible.
- Only accounts with usage in any month exceeding 200% of the average monthly usage
for the previous twelve (12) months will be considered for a billing
adjustment, and only once in a twelve-month period. The water usage that is in excess of a
customer’s average monthly usage will be recalculated at the lowest tiered water rate for
an adjustment period of up to two (2) months and the difference applied to the customer’s
utility account as a billing adjustment.
Please download the High Use Billing Adjustment
application form to
your PC if you wish to type it, or print it out if you are
manually completing it. Please mail or hand-deliver your completed
application to:
Utility Customer Service
City of Hollywood, Room 103
2600 Hollywood Boulevard
Hollywood, FL 33020
Once the City has received your completed application and supporting documentation, the
information and account history will be reviewed. Customer billing adjustments must be
approved by both the City’s Director of Financial Services and the Public Utilities Director.
You will be notified in writing of the final decision. Upon final approval of your request,
the adjustment will be applied to your account and will be reflected on your next billing statement.
If you have any questions whatsoever, please call Utility Billing
Customer Service at (954) 921-3241.
Section 51.039 of
the City of Hollywood's Code of Ordinances
As Amended on December 15, 2010
$ 51.039 DUTY OF CONSUMER AS TO LEAKS OR WASTE;
NO REFUND;
RATE ADJUSTMENT.
(A) Duty of owner or tenant; report to utility customer service
office; penalty.
(1) It shall be the duty of every owner, his or her agent or
tenant, to at all times exercise due diligence to prevent the waste
of water, and to this end shall immediately stop all leaks on his
or her premises, and shall notify the utility customer service
office promptly of any leak discovered other than upon his or her
premises, thus to enable the prompt stopping thereof.
(2) Persisting in any willful waste, or neglect to promptly stop
water through leaks on part of any owner, his or her agent or
tenant, shall be sufficient cause to authorize the city to
discontinue its service and shut off the water supply from and to
the premises in question, without notice.
(3) Whenever the water supply to and for any premises has been
shut off because of leaks or waste, the same shall not be turned on
again until all cause for shut-off shall have been remedied or
removed, and until satisfactory assurance shall be given to the
city that the condition causing the shut-off will not again exist
by the owner, or his or her agent or tenant, and the charge for
service disconnection pursuant to $51.130 shall have been paid to
the city to cover the cost of turning on said water supply again.
(B) Refunds for loss of water not allowed. Under no
circumstances will abatements, allowances, deductions or refunds be
made to customer accounts for or on account of water used, lost or
wasted through leaks, carelessness, neglect or otherwise, after the
same has passed through the meter.
(C) Rate adjustment. An account with usage exceeding 200% of
the average monthly usage for the previous twelve (12) months in any month commencing on or
after March 1, 2009 will be considered once in a twelve-month period for adjustment of such
monthly overage to the lowest tiered water rate for an adjustment period of up to two
(2) months, subject to the customer providing supporting documentation of the existence
and subsequent repair of a leak or other valid circumstances causing the overage.
The granting of a rate adjustment will be subject to the approval of both the
Director of Financial Services and the Director of Public Utilities. |
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