If you meet one of these two eligibility criteria, you can apply for a sewer credit in
accordance with the following conditions:
-
The utility customer must complete the application form
[click here] for a Sewer Billing
Credit and submit it to the City as soon as possible after the pool fill or significant
water leak occurs.
-
If you have filled your pool, you must provide on the application form the dimensions of
the pool and the gallons used to fill the pool. Supporting documentation to your application
is helpful and welcome. Upon approval of a sewer credit for a pool fill, a sewer credit in the
amount of the water used to fill the pool multiplied by the sewer usage rate will be applied to
your utility account. The City must confirm a concurrent increase in water consumption on
your bill before a credit can be approved. The City reserves the right to verify the water
capacity of the pool.
-
If there has been a significant leak of over 500 cubic feet of water (over 3700 gallons)
at your service location, you must indicate on the application form the source of the leak.
Supporting documentation to your application is helpful and welcome. The City must confirm
the concurrent increase in water consumption on your bill due to the leak before a credit can
be approved. Upon approval of a sewer credit for a significant leak, a sewer credit equal to
80% of any water consumption over the average water consumption on the account for a 12-month
period, multiplied by the sewer usage rate, will be applied to your account.
The credit can be granted for high usage occurring over a maximum period of four consecutive
months.
-
Only one credit is allowed in a 12-month period. However, if a utility customer needs to fill
a pool twice, or there is a second occurrence of a leak, within 12 months of the date of approval
of a credit, the customer can apply again for consideration of another sewer credit. If the sewer
credit in the second instance is higher than in the first instance, the City will apply a credit
for the difference between the two credits upon approval of the second sewer credit.
Upon approval of the second sewer credit, the 12-month allowance period will reset and start over.
Please download the Sewer Billing Credit application form
[click here] to
your PC if you wish to type it, or print it out if you are
manually completing it. Please mail or hand-deliver your completed
application to:
Utility Customer Service
City of Hollywood, Room 103
2600 Hollywood Boulevard
Hollywood, FL 33020
Once the City has received your completed application, the information and account history
will be reviewed. Upon final approval of your request, the sewer credit will be applied
to your account and will be reflected on your next billing statement.
If you have any questions whatsoever, please call Utility Billing Customer Service
at 954-921-3241.
Section 52.53(H) of the City of Hollywood’s Code of Ordinances
(H) Abatements and deductions of sewer charges will be governed in the same
manner as § 51.143 with the following exception:
(1) When an affidavit signed and submitted by the customer stating the dimension of the
pool and gallons used to fill the pool is filed with the utility customer service office,
reduction of sewer charges by the amount of water used to fill the pool multiplied by the
sewer usage rate is authorized.
(2) When an affidavit signed and submitted by the customer indicating the
source of significant leak of over 500 cubic feet or approximately 3700 gallons is filed
with the utility customer service office, a credit to the sewer charges will be granted
for 80% of any water consumption over the average water consumption for a 12-month period
multiplied by the sewer usage rate. Said credit will be for a maximum period of four months.
Only one credit is allowed in a 12-month period under this section. If the customer has
a situation where they would be able to apply for a second credit in the 12-month period and
the second credit would be more, then the difference shall be granted. The 12-month prohibition
will begin again from the date the second credit is granted. Additionally, as further evidence
of the occurrence of a pool fill or a significant leak as described herein, the city must verify a
concurrent increase in water consumption on the customer bill before authorizing any credit.
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