The City of Hollywood conducted a survey of City vendors and the results are as follows:

Vendor Survey - Calendar Year 2022
Categories Very Satisfied Satisfied Neither Satisfied 
nor Dissatisfied
 Dissatisfied Very Dissatisfied
Professionalism 65.15% 24.24% 4.55% 1.52% 4.55%
Efficiency 48.48% 24.24% 10.61% 10.61% 6.06%
Helpfulness 57.58% 22.73% 4.55% 9.09% 6.06%
Clear Communication 59.09% 21.21% 9.09% 4.55% 6.06%
Accessibility (in-person, email or phone) 54.55% 30.30% 6.06% 4.55% 4.55%
Guidance/Bid Process 44.62% 24.62% 18.46% 7.69% 4.62%
Customer Service 43.94% 39.39% 4.55% 9.09% 3.03%
Timeliness 46.15% 23.08% 15.38% 10.77%
4.62%

Vendor Survey Comments with Responses

What suggestions do you have for City procurement staff to improve customer service? 


Very good service.  Keep up the good work!

Thanks, our goal is to provide excellent customer service.

None at all, everyone is very informative and really great to work with!

Thanks, our goal is to provide excellent customer service.

I deal with a lot of cities, states and counties across the country, and you guys are consistently one of the more enjoyable ones to work with. From top to bottom, just a great team you have.

Thanks, our goal is to provide excellent customer service.

Everything is going very well

Thanks, our goal is to provide excellent customer service.

Current way of posting listings is better than before.

Thanks, our goal is to provide excellent customer service.

Need a timely response to matters pertaining to contracts and such

Contract matters, including timeliness, should be discussed with the managing department with whom the vendor is working with to provide the contracted goods/services.

Keep doing what you are doing!  better and more professional than anyone I've worked with

Thanks, our goal is to provide excellent customer service.