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Public Utilities

Show All Answers

1. Who do I call regarding after hours utility emergencies?

For after-hours emergencies (Monday - Thursday after 6:00pm, Fridays, weekends and holidays) please call the Utilities afterhours number at 954.921.3046.

2. Who do I call regarding a water shut-off notice or water billing issue?

To speak with a Customer Service Representative, Monday thru Thursday from 7 a.m. to 6 p.m., please call 954.921.3938. 

3. Who do I contact if I have a problem with my meter?

Please contact Utility Billing Customer Service at 954.921.3938. 

4. Who is responsible for finding and fixing leaks in my system?

The City of Hollywood Department of Public Utilities will inspect from the City’s connection up to the meter for any leaks or damages. Property owners are responsible for repairing leaks beyond the meter, including the connection to the meter from their property. Please contact Utility Billing Customer Service at 954.921.3938 to schedule an evaluation.

5. When can I water my lawn and are there water restrictions?

Irrigation (watering) is never allowed during the day for existing landscaping. Irrigation is allowed Wednesdays and Saturdays from 5 p.m. to 9 a.m. for odd-numbered addresses and Thursdays and Sundays from 5 p.m. to 9 a.m. for even-numbered addresses. For more information on watering restrictions, please click here - Watering Restrictions

Watering Restrictions

6. Who do I contact for record drawings or as-builts for my property?

Records and Archives may be able to assist you, please call 954.921.3545

7. How do I start new service (water, sewer or trash)?

New utility accounts for tenants must be opened in person by visiting Utility Billing Customer Service in City Hall, 2600 Hollywood Blvd, Room #103, Hollywood, FL 33020. New owners may email (payutility@hollywoodfl.org) the required documents which include: A State Issued Photo Identification, Copy of lease, mortgage deed, or closing documents. The City's Municipal Ordinance requires new customers to prepay their deposit. For more information please contact Utility Billing Customer Service at 954.921.3938.

Start a new service (water, sewer or trash)

8. How do I pay my water bill?

You have several ways to pay your water bill. You can pay in person, online or by phone at 954.921.3938 and selecting option 2 and then option 1. For more information, please visit www.hollywoodfl.org or contact Utility Billing Customer Service at 954.921.3938.

Pay Online

9. How is my bill calculated?

City of Hollywood rates and other billing information can be found online. For more information on rates, please click here for Rates

10. What is the storm water fee, and what is it for?

The storm water fee is used by the City of Hollywood to make continuous improvements to the storm drainage system. Hollywood's unique terrain makes controlling storm water very challenging. The fee is assessed based on the estimated amount of runoff from the property. For more information, please call Utility Billing Customer Service at 954.921.3938. 

11. Who do I call regarding sanitary manhole and stormwater grate issues (missing, broken, etc.)?

Please report it to Underground Utilities at 954.921.3046

12. Who do I call about storm drain issues?

In most instances, storm sewers are maintained by the City of Hollywood. However, there are some instances where the storm drains are considered private, or are not maintained by the City of Hollywood. Storm sewers are identified as the large rectangle shaped grates in streets and near curbs that collect rainwater runoff. For more information, please contact City of Hollywood Underground Utilities Division at 954.921.3046.

13. How is our drinking water treated?

1. Drinking Water in Hollywood comes primarily from the Biscayne Aquifer ~100-200 feet underground. Additional wells have been installed to the Floridian Aquifer which is approximately 900-feet underground. Hollywood water is treated with a combination of RO (reverse osmosis) filtration and lime softening. Hollywood's drinking water is extensively tested, multiple times a day 365 days a year. Wastewater and stormwater are also tested periodically. Visit www.hollywoodfl.org for more information.

14. Who should I call about back-ups or line breaks?

Please call Underground Utilities at 954.921.3046. For after-hours emergencies (Monday-Thursday after 6:00 p.m., Fridays, weekends and holidays), please call the Hollywood Police Department line at 954.967.4357

15. Who do I call regarding water leaks from fire hydrant or water meter?

Call Underground Utilities at 954.921.3046. For
after-hours emergencies (after 4:30 p.m. weekdays, weekends and holidays),
please call the Hollywood Police Department line at 954.967.4357

16. Who do I call regarding low water pressure?

Please call Utility Billing Customer Service at 954.921.3938. 

17. Who do I call regarding testing of my backflow prevention device or if my backflow is leaking?

Backflow preventers are privately owned and must be certified by a technician manually. The City of Hollywood does not maintain or test private backflow preventers. For more information please call Underground Utilities at 954.921.3938 option 1

18. Who do I call regarding a request for a fire hydrant flow test?

Hydrant Flow Tests are conducted by Underground Utilities. For an application or additional information on testing in your area, please call Underground Utilities at 954.921.3046.

19. Who do I call regarding a request for a hydrant meter?

Please call Utility Billing Customer Service at 954.921.3938 and select option 5 for assistance.

20. How do I connect to sewer? Is sewer available in my area or when is sewer expected to be available?

Please contact Public Utilities Engineering Support Services at 954.921.3930.

21. Who do I contact for water quality issues or to have my water quality tested?

Please contact Water Quality Services at 954.921.3414.

22. How does the city handle water polluters?

The City of Hollywood Regulatory Compliance Department investigates all reports of water pollution. It is illegal to dump anything down a storm drain in the state of Florida. The City has an Industrial Pretreatment Program that oversees and limits industrial effluent to the sewer system. If you witness illegal dumping or a spill into a storm drain or body of water please contact Water Quality Services at 954.921.3414.

23. What is the Safe Drinking Water Act (SDWA)?

The Safe Drinking Water Act (SDWA) is a group of stringent federal requirements that regulate public water supplies for the protection of our drinking water. SDA

24. Am I responsible for my sewer line past my property line?

City Ordinance § 52.07 (B)(1) states it is the property owner's responsibility to maintain the sanitary sewer service on and from their property to the City sewer main in the adjacent public right-of-way. The City is responsible for repairing or replacing defective materials or portions of the line from the property line to the sewer main damaged by vehicular traffic.

25. How long does it take for my water to be turned on after payment?

Although we strive to restore service on the same day that payments or new connections are made, restoration of water service may take up to 24-hours. To ensure the safety of technicians, we request property owner be present for all after-hours connections to escort technicians to the water meter location. Customers must contact Customer Service after payment is made at 954.921.3938 to have a service order issued to restore service.

26. How is my water meter read?

A water meter is installed at the property and is connected to the water pipes. Each time water is used at the property, it flows from the main line and passes through the meter. The meter captures the flows and registers the usage in Cubic Feet (CF). The readings are sent electronically to our system at least twice during a 24 hour period.

27. Why is my bill higher than normal?

A higher monthly bill may be caused by different reasons: seasonal consumption, pressure cleaning, a leaking toilet, a dripping faucet, a hose left unattended, broken sprinklers, water loss between the meter and the building caused by a broken pipe, among others. Customers who locate and fix a leak may qualify for a High Use Bill Adjustment. Please contact Customer Service at 954.921.3928 for more information.

28. How do I monitor my consumption?

You can monitor your monthly usage by reviewing the Billed Usage graph indicated in your monthly utility bill and you may also visit our website to track your daily water usage for the past 60 days. Ensure that we have your updated contact information, email, phone and cell phone numbers for alerts and courtesy notices including pending disconnection for non-payment. Contact Customer Service at 954.921.3938 for more information or to provide new information.